Operations Lead

hace 1 semana


Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo
Job Description

We are seeking a highly skilled and experienced professional to lead our Due Diligence team. As a senior manager, you will be responsible for empowering, handling, and leading a high-performance team responsible for client due diligence product delivery.

The successful candidate will have a strong track record of delivering high-quality services to clients on time, in accordance with Refinitiv's standards and the clients' requirements. They will also have excellent written and verbal communication skills in English, as well as the ability to work in a highly daring, fast-paced, and multifaceted environment.

The role requires strong leadership skills, with the ability to motivate and inspire a team to achieve their best. The candidate will also need to have a strong understanding of market and industry trends, competitors, and all aspects of Refinitiv's market.

Key Responsibilities
  1. Empower, handle, and lead a high-performance team responsible for client due diligence product delivery.
  2. Support, train, and mentor onsite and offshore team with on-time delivery of due diligence reports.
  3. Ensure delivery of high-quality services to clients on time, in accordance with Refinitiv's standards and the clients' requirements.
  4. Develop and implement best practices in delivery of services.
  5. Lead team and client delivery quality metrics.
  6. Build a motivating and innovative environment to secure the best performance of the teams.
  7. Ensure people development through mentor, training, and knowledge sharing.
  8. Support and feedback on improvement of delivery, systems, and processes.
  9. Anticipate and identify emerging business issues and/or opportunities.
  10. Establish training, compensation, short- and long-term goals for the team.
  11. Establish Key Performance Indicators for each member of the team.
  12. Remain knowledgeable of market and industry trends, competitors, and all aspects of Refinitiv's market.

Requirements
  • To hold a degree with at least proven experience.
  • Compliance experience, preferably in an investigation firm or risk management company.
  • To have led a Due Diligence Team for a minimum of 2 years.
  • Excellent written and verbal communication in English.
  • The ability to work in a highly daring, fast-paced, and multifaceted environment.

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