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Support Engineer
hace 1 mes
Introduction
**At IBM, work is more than a job - it's a calling**: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
Your Role and Responsibilities
As a SOAR Support Engineer at IBM, you will play a pivotal role in ensuring the seamless integration and continued success of our innovative cybersecurity solutions, combining IBM Cloud Pak for Security and SOAR technology.
Your expertise will be instrumental in delivering exceptional support to our clients, maximizing their cybersecurity capabilities.
- Provide Client-Centric Support for Integrated Solutions: - Offer daily support to our valued clients, addressing inquiries related to the integration of IBM Cloud Pak for Security and SOAR technology.
- Collaborate closely with clients, demonstrating clear and effective communication to swiftly resolve challenges and uphold a high standard of customer satisfaction.
**Help clients Optimize and Maintain Integrated Infrastructure**: - Take ownership of tickets to help with the maintenance, optimization, and continuous improvement of our clients integrated cybersecurity infrastructure.
- Ensure the seamless operation of both IBM Cloud Pak for Security and SOAR technology, focusing on their interoperability and performance for our clients.
- Collaborate with Development Teams: - Work collaboratively with development teams to ensure the smooth integration of new features, updates, and enhancements into our integrated solutions.
- Provide valuable insights and feedback from client interactions to drive improvements in both IBM Cloud Pak for Security and SOAR technology.
- Documentation and Process Enhancement: - Maintain meticulous records of client interactions, integration configurations, issues, and their resolutions.
- Stay at the forefront of cybersecurity trends and technologies through continuous learning.
- Develop and share technical documentation, training materials, and best practices to empower clients in utilizing the full potential of our integrated solution.
Required Technical and Professional Expertise
- IT Experience: A minimum of 4+ years of progressive IT experience and a strong customer service orientation.
- Operating Systems: Proficiency in managing and troubleshooting Linux operating systems is essential.
OpenShift is a plus.
- Cybersecurity Skills: A deep understanding of cybersecurity concepts, incident response, and threat detection.
- Certifications: A commitment to professional growth, including relevant certifications in OpenShift, SOAR technologies and IBM Cloud Pak for Security, is highly regarded.
Preferred Technical and Professional Expertise
**IT Experience**: A minimum of 4+ years of progressive IT experience and a strong customer service orientation.
- Operating Systems: Proficiency in managing and troubleshooting Linux operating systems is essential.
OpenShift is a plus.
- Cybersecurity Skills: A deep understanding of cybersecurity concepts, incident response, and threat detection.
- Certifications: A commitment to professional growth, including relevant certifications in OpenShift, SOAR technologies and IBM Cloud Pak for Security, is highly regarded.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
