Technical Support Engineer for Compute Ops

hace 16 horas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Technical Support Engineer for Compute Ops Management and OneView

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

**_ How You´ll make your mark:_**
- Works to triage/resolve internal and customer OneView and Compute Ops Management issues, including end-to-end config/setup issues, release testing, and validating defects.
- Provide customer, community, service, and proactive support for all Compute Ops Management customers.
- Perform network troubleshooting to isolate and diagnose common network problems
- Capable of working in a 24x7 environment in rotation shifts
- SME for Ethernet, FCoE, RoCEv1/v2 and FC technologies
- SME for Interop/ Integration with third party networking
- SME on development, test, and support issues.
- Provide customer impact to design architects for new features.
- Provide support to development teams, triaging dev and testing defects/issues.
- Develop/deliver training for external and internal consumption.
- Maintain strong partnership with the HPE PointNext organization.
- Support weekly collaboration calls with HPE PointNext teams worldwide.
- Consult daily with HPE PointNext on customer issues, working them through triage, resolution, and response.
- Provide technical training sessions for HPE PointNext leads.
- Support internal development and test teams.
- Resolve customer production-down/impacting issues to get systems back online by providing workarounds until permanent fix can be delivered to customers.
- Support HPE OneView (OV) and Synergy customers to ensure our HPE customers are able to continue successfully running both non-production lab and production environments.
- Review internal product documentation.
- Review OV/Synergy/ICM Release Notes, User Guides, and Whitepapers.
- Create and revise OV and Synergy customer communications.
- Provide continual support for OV and Synergy Marketing inquiries.

**In a typical day as an Technical Support Engineer for Compute Ops Management and OneView, you would**:

- Manages and expands relationships with internal and outsourced development partners on software systems design and development.
- Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.
- Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities.
- Drives innovation and integration of new technologies into projects and activities in the software systems design organization.
- Provides guidance and mentoring to less
- experienced staff members.

**_ Education and Experience Required: _**
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
- Typically 6-10 years experience.

**If you are...**
- Knowledgeable in networking protocols including TCP/IP, SNMP, LLDP & LACP
- Proficient in multiple DevOps related tools and technologies including JIRA, GitHub, Grafana & Humio
- Experience with scripting/automation including Bash, Python, Perl, and/or other scripting languages
- Experience in Server Hardware - Synergy / DL / ML / Apollo series, OneView, ILO
- Extensive experience with multiple software systems design tools and languages.
- Excellent analytical and problem solving skills.
- Experience in overall architecture of software systems for products and solutions.
- Designing and integrating software systems running on multiple platform types into overall architecture.
- Evaluating forms and processes for software systems testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.
- Excellent written and verbal communication skills; mastery in English and local language.
- Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

costarica

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
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