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Customer Base Management Associate Consultant

hace 1 mes

San José, San José, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

Resumen:
**¿Cuál es el Rol?
**

Responsable de gestionar la base y ejecutar los modelos de gestión del parque prepago, para promover a través de campañas de comunicación por diferentes canales de contactación, el consumo de recargas y paquetería.
**Responsabilidades**:
**¿Cómo agregarás valor?
**
- Ejecución y seguimiento del modelo de gestión de parque prepago.
- Ejecución de ajustes al gestor de campañas (SQL Integrator) de acuerdo a lo marcado en el Modelo de Gestión de Parque Prepago.
- Apoyo a otras áreas de la compañía en la ejecución de envíos al parque por el canal SMS
- Reportería de efectividad de entrega para SMS, SAT PUSH, IVR, WEB/APP PUSH, DIGITAL.
- Búsqueda de automatización de procesos manuales.
- Ejecución de las campañas del Modelo de Gestión Parque (Prepago, Postpago y Fijo) en canales de contactabilidad tradicionales y no tradiciones: SMS y SAT PUSH, IVR y WEB/APP PUSH/MAILING.
- Implementación y propuesta de mejora a los modelos conforme a resultados.
- Seguimiento a los resultados de las campañas de gestión de parque para encontrar eficiencias o mejoras a la conversión de las mismas.
- Constante comunicación con los gestores de contenido digital y coordinación entre los distintos departamentos de trabajo.
- Verificar el correcto funcionamiento y experiência de usuario de los canales de comercialización de cada producto.
- Analizar la usabilidad de las Página Web destino para cada una de las campañas de incentivos, coordinar A/B testing, proponer mejoras a sitios web de productos existentes.
- Buscar nuevos medios y tecnologías que nos ayuden a ser más eficientes en la consecución de transacciones en la web.
- Cualquier otra función afín requerida por necesidad de la empresa, derivada de cambios en las operaciones de negocio.
Calificaciones:
**¿Qué** necesitas?
**
- Estudiante con al menos 75% de la carrera o Bachillerato en Ingeniería Industrial, Mercadeo o afines.
- 1 año de experiência en Análisis de Datos, Automatización de Procesos, Ejecución de Modelos o puestos similares.
- Manejo de excel avanzado.
- Manejo de SQL.
- Capacidad de Análisis.