Customer Service Associate

hace 6 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

**About Us**

At Midland Credit Management, Inc., we're committed to empowering consumers to take control of their financial lives. Our team of over 4,000 dedicated employees works tirelessly to deliver exceptional service and support.

We believe that hiring talented individuals who share our passion for customer satisfaction is key to achieving our mission. If you're a results-driven professional with a knack for problem-solving and excellent communication skills, we encourage you to explore this opportunity.

This role involves responding to consumer inquiries, resolving disputes, and providing accurate information on collection accounts. You will work closely with internal teams to ensure seamless communication and documentation.

**Responsibilities:**

  • Respond to credit reporting questions (15%)
  • Handle consumer verbal disputes on collection accounts (45%)
  • Initiate inter-departmental communications and follow up on cases (5%)
  • Research and respond to consumers' specific inquiries about bankruptcy (10%)
  • Respond to consumers' general inquiries about collection accounts (10%)
  • Effectively route calls to specific departments (5%)
  • Ensure proper system documentation and codes are removed/added (5%)

**Requirements:**

  • High School Diploma/GED
  • 1+ year general office experience with exposure to standard business processes
  • Spanish fluency; English (Verbal: 70%+, Written: 70%+, Reading comprehension: 70%+)

**Preferred Qualifications:**

  • Associate's degree
  • 1+ year in customer service field directly working with customers to resolve their issues
  • Effective problem solving; time management/organizational skills; customer service skills; conflict management skills;
  • Ability to communicate assertively and work by objectives

**What We Offer:**

We understand the importance of maintaining a healthy work-life balance. That's why we offer a comprehensive benefits package, including opportunities for career growth and development. Join us in our mission to make a positive impact on consumers' lives.



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