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The ideal candidate will be responsible for processing guest check-ins, managing payments, and responding to guest inquiries in a timely and professional manner.
Key Responsibilities- Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
- Manage various payment types, including cash, checks, debit, and credit.
- Process check-outs, resolving any late or disputed charges.
- Respond to guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track room readiness.
- Communicate parking procedures and provide directions to guests.
- Run daily reports and balance receipts according to Accounting specifications.
- Cash handling and basic math skills.
- Effective communication and problem-solving skills.
