Hotel Operations Supervisor

hace 3 días


San José, San José, Costa Rica Marriott International, Inc A tiempo completo
About the Role

This is a full-time position at AC Hotel San Jose Escazu, where you will be responsible for managing hotel operations. As a Supervisor-Operations/Supervisor Operaciones A&B, your primary duties will include:

  • Managing front desk and room service operations to ensure smooth guest experience.
  • Maintaining accurate records and reports of daily transactions.
  • Providing exceptional customer service to guests and responding to their inquiries and concerns.
Key Responsibilities

The key responsibilities of this role include:

  • Managing cash handling procedures and performing end-of-shift audits.
  • Maintaining inventory of supplies and ordering new stock as needed.
  • Collaborating with housekeeping and other departments to ensure seamless guest service.
  • Ensuring all guest interactions are conducted in a professional and courteous manner.
Requirements

To be successful in this role, you should possess:

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information.
  • Familiarity with hospitality software and systems.

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