Hotel Receptionist

hace 6 días

San José, San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Role:**

As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. You will be responsible for ensuring a seamless check-in experience, processing all guest transactions accurately, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  1. Guest Service Delivery: Deliver exceptional guest service by greeting all guests warmly, responding to their inquiries, and addressing any issues or concerns in a professional and courteous manner.
  2. Transaction Processing: Accurately process all guest transactions, including room assignments, payment processing, and check-outs, ensuring seamless and efficient service.
  3. Communication and Collaboration: Communicate effectively with other departments, including Housekeeping, Food and Beverage, and Maintenance, to ensure smooth hotel operations and resolve any issues that may arise.
  4. Accuracy and Attention to Detail: Maintain high levels of accuracy and attention to detail when processing guest transactions and managing front desk operations.
  5. Problem-Solving and Adaptability: Demonstrate strong problem-solving skills and adaptability in a fast-paced environment with multiple tasks and deadlines.

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Previous front desk experience in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple tasks and deadlines
  • Basic math skills and accuracy with cash handling

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