Guest Quality And Experience Supervisor
hace 11 horas
**Job Number** 23008525
**Job Category** Rooms & Guest Services Operations
**Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica
**Schedule** Full-Time
**Located Remotely?
** N
**Relocation?
** N
**Position Type** Non-Management
***
Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
Sell a room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and that any exceptions are documented.
Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best.
Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike.
Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests.
Find Your World at Residence Inn by Marriott.
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