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Front Desk Team Lead
hace 1 semana
- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
- Sell a room/accommodation to guests without reservations based on availability.
- Ensure rates match market codes and that any exceptions are documented.
