Account Manager

hace 22 horas

San José, Costa Rica Atlas Assistants A tiempo completo

We value learning, growth, and the development of world-class assistants, providing a dynamic environment where you'll encounter varied aspects of different industries.
**About The Role**

We're on the hunt for a super organized and proactive go-getter to become an integral part of our team as an Account Manager / Client Onboarding Coordinator.
Your mission?
To guarantee our clients and their Executive Assistants kick off their journey with us on the right foot.
As their first port of call, you'll be the cornerstone in building solid, fruitful relationships, laying the groundwork for a successful and collaborative partnership.
Your role is key in making sure our clients feel understood and supported, by meticulously documenting their preferences and processes and empowering their Executive Assistants with the knowledge and support they need to thrive.
**What You'll Do**:

- **Onboarding**: Craft and maintain detailed records of client preferences for their Inbox, Calendar, and essential company workflows.
Keep our SOPs sharp to ensure a seamless and high-quality onboarding adventure.
- **Client Management**: Be the primary beacon for our clients, offering regular updates, addressing queries with professionalism, and maintaining that all-important connection.
- **Communication Champion**: Lead crucial onboarding calls, like Ideal Week Planning and Assistant Onboarding Plans, always aiming to fully grasp and meet client expectations.
- **Efficiency Expert**: Dive into clients' calendars to pinpoint efficiency gains, conduct time audits, and help prioritize to keep them on their A-game.
- **EA Mentor**: Guide the client's Executive Assistant through comprehensive training, ensuring a smooth workflow and providing ongoing support.
**Your Toolbox**:

- Client-facing experience, with a knack for building relationships and a portfolio in Onboarding, Customer Service, or Account Management.
- Exceptional communicator, both in ink and in person.
- An organizational wiz, with an eagle eye for details.
- A multitasking master, juggling projects with precision.
- Tech-savvy, particularly with inbox and calendar management tools.
- A team player, adaptable and empathetic, ready to solve any puzzle.
- Self-starter, full of initiative and drive.
**What we offer**
- **Location**:100% Remote Role
- **Type**:Full-Time, 9 AM - 5 PM EST
- **Compensation**: $1,300 - $1,600 based on experience + performance based bonuses
- **Skill Boosts**: Regular training sessions led by our own experts to keep your skills sharp.
- **Mentorship**: Access to seasoned mentors for insights, guidance, and professional development.
- **Kudos & Growth**: We love celebrating and rewarding your milestones and achievements.
**Future Paths**:

- **Professional Growth**: Talk to us about stepping up to leadership roles within Atlas Assistants.
- **Broaden Your Horizon**: Excel here and you could be managing teams, projects, or leading strategic initiatives.
- **Explore New Avenues**: Get involved in cross-functional projects for a chance to expand your skill set and open doors to new opportunities.

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