Asms Spanish/Portuguese Support Engineer

hace 23 horas


San José, Costa Rica Microsoft A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
Overview:
Support Engineer - Azure Subscription Management Support

Are you interested in the cloud business?
Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions.
The opportunity for you is to be part of the evolution of Azure and cloud support services, to be constantly challenged as the Platform expands to provide broader capabilities to customers and to work in collaboration with multiple Microsoft teams inside of Global Business Support and the product groups.
Job responsibilities:
The Support Engineer (SE) is responsible for support delivery for Commerce and works directly with customers to resolve complex support incidents related to the Azure billing platform and subscription management through various support offerings.
**Qualifications**:
**Qualifications**

Required/Minimum Qualifications
- 2+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- Strong communications skills - Fluent in spoken and written English, Spanish
- Proven technical customer support experience
- Proven Experience with Clouding services
- Experience with customer billing

Additional or Preferred Qualifications

SOFT SKILLS
- Portuguese is a plus
- Leadership - handle challenging and politically sensitive customer situations
- Effective, polished interaction with customer to gather information quickly
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
Familiarity with fundamentals of cloud computing.
TECHNICAL SKILLS
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
- Azure AT-900 certification is desired

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



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