Service Cloud Administrator

hace 13 horas


San José, Costa Rica Netskope A tiempo completo

**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.
We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
**About the position**:
**Responsibilities**:

- Administer, configure, and support all aspects of Netskope's Service Cloud environment
- Manage the customer support community and community users in Experience Cloud
- Act as the main technical resource for the Technical Support team and support their Service Cloud enhancements roadmap
- Manage the configuration of the Knowledge Base in Service Cloud
- Configure and maintain entitlement processes
- Maintain and optimize omnichannel case routing, case escalations, and case notifications
- Design and configure chatbot functionality
- Proactively monitor for and troubleshoot technical issues
- Work closely with other Salesforce Administrators and Developers that support Sales Cloud and CPQ

**Requirements**:

- 3+ years of experience administering Service Cloud & Experience Cloud at an enterprise SaaS company
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant (preferred, but not required)
- Hands on experience with technical solution design and development using APEX and flows
- Experience with the end to end development process, such as sprints, including request evaluation, estimating level of effort, project rollouts, and post mortems
- Familiarity with standard Salesforce sharing architecture
- Understanding of customer support processes in B2B SaaS environments

**Education**:

- Bachelor's degree in related field

LI-AF1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment.
Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.



  • San José, Costa Rica VS-Staffing A tiempo completo

    **Microsoft Office 365 Administrator (Cloud)** **Job Description**: **Title**: Microsoft Office 365 Administrator (Cloud) **Location**: Remote, based in Costa Rica **Job Overview**: Mercury Financial is seeking a skilled Microsoft Office 365 Administrator with a strong focus on Exchange Online, security, and compliance. As part of our IT team, you will...


  • San José, Costa Rica Vs-Staffing A tiempo completo

    **Microsoft Office 365 Administrator (Cloud)****Job Description**:**Title**:Microsoft Office 365 Administrator (Cloud)**Location**:Remote, based in Costa Rica**Job Overview**:Mercury Financial is seeking a skilled Microsoft Office 365 Administrator with a strong focus on Exchange Online, security, and compliance.As part of our IT team, you will manage,...


  • San José, San José, Costa Rica Netskope A tiempo completo

    About Netskope:">Netskope is a leading cloud security company that provides cutting-edge solutions to protect data and users in the cloud. With a mission to redefine cloud, network, and data security, Netskope has established itself as a pioneer in the industry.">Job Overview:">We are seeking an experienced Cloud Service Operations Specialist to join our...

  • Service Administrator

    hace 12 horas


    San José, Costa Rica Createch A tiempo completo

    **#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsAmazon Support Services Costa Rica Srl is a global technology leader that operates several business units, including Amazon Web Services (AWS) and Amazon Advertising. As a Cloud Solutions Architect - Salesforce Administrator, you will play a critical role in architecting, operating, and delivering scalable cloud-based solutions to our customers.Your...


  • San José, San José, Costa Rica Vs-Staffing A tiempo completo

    Job SummaryWe are seeking a skilled Microsoft Office 365 Administrator to manage, optimize, and secure our Office 365 environment. As part of our IT team, you will be responsible for administering user accounts, licenses, and permissions within the Office 365 environment.About the RoleThe successful candidate will have a strong focus on Exchange Online...


  • San José, Costa Rica IT Staffing PR A tiempo completo

    We are looking for a System Administrator to join In this role. **Responsibilities**: - Server’s design, deployment, admin, and patch management, (Windows Server 2008, 2012, 2016 & 2019 Operating Systems - Server design, deployment & admin in cloud environments Azure & AWS. - Task Scheduler to create PowerShell scripts deployment on Windows Servers...


  • San José, San José, Costa Rica Snappyhires A tiempo completo

    At Snappyhires, we're looking for a skilled Cloud Administrator to join our team. This is an exceptional opportunity to work with cutting-edge technology and contribute to the growth of our cloud infrastructure.**Salary:** Competitive hourly rate, commensurate with experience**Job Description:** As a Cloud Administrator, you'll be responsible for managing...


  • San José, Costa Rica It Staffing Pr A tiempo completo

    We are looking for a System Administrator to join In this role.**Responsibilities**:- Server's design, deployment, admin, and patch management, (Windows Server 2008, 2012, 2016 & 2019 Operating Systems- Server design, deployment & admin in cloud environments Azure & AWS.- Task Scheduler to create PowerShell scripts deployment on Windows Servers (2008-2019)-...

  • Salesforce Administrator

    hace 12 horas


    San José, Costa Rica Officespace Software A tiempo completo

    **Create A Better Place For Everyone**:OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team.Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a more...

  • Salesforce Administrator

    hace 12 horas


    San José, Costa Rica Officespace Software A tiempo completo

    **Create A Better Place For Everyone**:OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team.Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a more...


  • San José, Costa Rica Fragomen A tiempo completo

    Job Description Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced ServiceNow Administrator to join our growing ServiceNow technical team. As a ServiceNow Administrator, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow landscape. You...

  • Network Administrator

    hace 4 días


    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Network Administrator with a solid technical background combined with excellent customer service skills. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering...


  • San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

    At Moody's Investors Service, we empower individuals to make informed decisions and drive progress.Our Information Technology - Infrastructure as a Service organization is dedicated to delivering cutting-edge solutions that transform the way we work.We're seeking an experienced Cloud Engineering Architect to join our Central IT team, reporting directly to...

  • Servicenow Administrator

    hace 12 horas


    San José, Costa Rica Fragomen A tiempo completo

    Job Description- About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced ServiceNow Administrator to join our growing ServiceNow technical team.As a ServiceNow Administrator, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe combine the capabilities of Citrix and TIBCO, creating a leading cloud software provider serving over 100 million users worldwide.Our team is dedicated to making a difference in people's lives by providing reliable cloud solutions that enable work from anywhere.We value diverse perspectives, courage to take risks, and encourage...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...


  • San José, Costa Rica Transperfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace.Today, we...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewAt Microsoft, we are looking for a skilled Cloud Service Technical Lead to join our team. This role involves leading the technical aspects of our cloud service, ensuring that it meets the highest standards of quality and reliability.Key ResponsibilitiesLead the development and implementation of new cloud service features and enhancements.Collaborate...

  • System Administrator

    hace 12 horas


    San José, Costa Rica Veganext A tiempo completo

    **Position Summary**:The Systems Administrator is responsible for general duties in the Information Technology Department.These duties include provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.This individual ensures that system hardware, operating systems, software systems, and...