Travel & Fulfillment Executive (On-Site)

hace 3 semanas


San José, Costa Rica Sykes Costa Rica A tiempo completo

**Objective**:
As an associate providing service to clients and customers, you have a passion for the travel industry, are a natural problem solver who loves to tackle complex air ticketing issues and hotel bookings, and are a strong verbal and written communicator.
A travel executive will need to be able to easily distinguish and make recommendations for travelers looking for a good travel experience.
**Hard skills**:

- Advanced English Speaker.
Fluent in verbal and written English.
High Proficiency level (85 %>) (Must).
- Customer Service experience (Must).
- Knowledge of native Sabre as GDS.
(Must).
- Knowledge of fares, airline contracts, rules & regulations, and ticketing.
- Knowledge of ticketing procedures for Airlines, Hotels, and Ground Transportation.
- Excellent computer skills, a willingness, and an eagerness to excel at technical systems.
**Soft skills**:

- Good geographical knowledge with the ability to demonstrate specific excellence in North American geography.
- Commitment to continuous growth and learning.
- A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure.
**Responsibilities**:

- Support customers via voice (phone) support to ensure they have the best possible pre
- and post-booking service.
Providing informed and insightful recommendations, delivering a seamless customer experience.
- Maintain knowledge of different card types as well as benefits available to our customers.
- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes
- Help users navigate the Hopper portal, troubleshoot bugs and provide guidance on new features.
- Ensure industry standards and regulatory requirements for information security and data protection are met.
**Benefits**:

- Refer a Friend Bonuses and Prizes.
- Weekly Payment.
- Employee Association.
- Discount Cafeteria Service.
- University Discounts.
- Growth Opportunities.
- Transportation Services.



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