Manager, Creator Comp Ops, Amp

hace 6 horas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

2+ years of demonstrated people management/leadership role.
- Experience using data and metrics to drive improvements.
- Experience working effectively across functional teams, building cross-functional relationships, and representing the interests of the customer to internal teams like Finance and Operations.
- Experience working at a large company with complex financial operations and patience for learning and navigating these systems.
- Creative and analytical problem solver with a passion to provide excellent customer service.
- Demonstrated success in delivering results in a fast-paced, rapid-growth environment.
- Proven track record of operational excellence.
Experience executing against timelines and requirements.
- Strong analytical skills to measure, assess, iterate, and report results.
Job summary
Want to build the future of live audio?
Join Amazon's newest mobile app, Amp, where anyone can host live radio shows with the music they love.
Currently in beta in the US, Amp's evolving how people discover and share music.
Create a show, call-in, or bop along to some tunes - no subscription, additional hardware, or editing needed.
As part of an agile team, you will be working in a startup atmosphere while being able to leverage the resources of a Fortune-500 company.
Amp is on the bleeding-edge of consumer-facing products, where every team member is a critical voice in the decision-making process.
We build systems that will be distributed around the world, spanning mobile apps and voice-forward experiences on Amazon Echo devices, powered by Alexa.
Amp products support our mission of delivering audio entertainment in new and exciting ways that creators and listeners will love.
The Amp team is looking for team members across a variety of functions, including software engineering/development, product, marketing, design, and more.
Come make history, as we expand and launch Amp for millions of listeners.
Key job responsibilities

**In this role, you will**:

- Set the vision, direction and culture of the team by managing individual and team performance expectations and goals.
- Provide ongoing guidance, coaching, and performance feedback to the team/individuals through 1:1s and team meetings.
You will work with top performers for talent development and leadership roles succession.
- Encourage and drive innovation for the team on continuous basis.
- Closely monitor real time service levels, schedule adherence, and performance/business metrics.
- Own and prioritize work allocation based on business needs and analyze incoming volume, identify trends, and highlight risks in managing the queue.
- Identify the business impact of trends and manage escalations.
Analyzes data, gaps, and report key metrics.
- Escalate problems or variances in data to relevant owners and follow through on resolutions.
- Perform deep-dive analysis and create COEs (Correction of Error) based on the deviation, problem, root cause, and solutions.
- Communicate with internal business stakeholders to deliver timely, accurate, and professional technical information to all key stakeholders.
- Entrepreneurial or startup experience, with a track record for delivering results in fast-moving and demanding environments
- Salesforce CRM platform knowledge.
- Excellent written and spoken communication skills



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Excellent verbal and written communication skills in both English and Spanish.- High attention to detail and an ability to multi-task and thrive in a fast-paced environment.- Proven ability to work productively and efficiently in an independent setting.- Strong prioritization and time management skills, with a high degree of flexibility.- Problem solving...


  • San José, Costa Rica Pfizer A tiempo completo

    - Why Patients Need You- Our Above Market Planning (AMP) team makes sure that customers and patients have the medicines they need, when they need them.You'll help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action.- What You Will Achieve- Responsible for ensuring successful performance of the supply...


  • San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. Above Market Planning (AMP) Hub Cluster Team Lead for Latin America has...

  • Amp Sr. Supply Planner

    hace 4 días


    San José, Costa Rica Viatris A tiempo completo

    3866 Upjohn Export B.V. sucursal Costa Rica At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Manager/Lead in corporate environments, managing teams of a minimum of 12 individuals.- 1+ years of experience in internal and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Lead/Supervisor/Manager of 15+ individuals in corporate environments.- 1+ years of experience in internal and external customer &...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree related to Business Administration, Engineering industries.- 5+ years of experience as Front-line Manager/Lead in corporate environments (and/or) 2+ years of experience as Group Manager leading and developing front-line managers- 2+ years of experience in internal and external stakeholder, performance and escalation management.- Advanced MS...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications:According to Amazon Temporary Role Policy: Acting roles are restricted to applicants from the same organization (GO AI).Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's...

  • Site Leader

    hace 24 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    7+ years’ experience as People Manager (leading people) including other people managers - Proficient on English Language (Written and spoken) and Spanish (Written and spoken) - Bachelor’s degree (university degree) in business, accounting, marketing, engineering or related discipline - Experience on leading stakeholder engagements and presentations with...


  • San José, Costa Rica Hacienda AltaGracia A tiempo completo

    ÚNETE A NUESTRA FAMILIA Queremos invitarte a explorar la oportunidad de ser parte del mejor destino de bienestar. La principales funciones serán: - **Garantizar que la experiência de los huéspedes cumpla o supere todos los estándares de calidad y servicio del Hacienda Altagracia desde la entrada hasta la salida. Esto incluye pero no se limita...


  • San José, Costa Rica The Coca-Cola Company A tiempo completo

    **NOTE**:this posting is for 2 openings across the Global Category teams- ** Project Manager, Global Category - Nutrition**- ** Project Manager, Global Category - Emerging****OVERVIEW**The Global Marketing team is looking for dynamic Project Managers to orchestrate critical projects across the team while accelerating new ways of working.This role will work...

  • Data Entry Coordinator

    hace 2 días


    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    About the RoleThis is a key opportunity to work with leaders and a global team, supporting initiatives to improve the overall employee experience, fostering a distributed work mindset, and driving company strategy.As an Information Processor I, you will support the Ops Managers/Team & RCLs in driving community initiatives, strategy, and planning aligned to...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAmazon is a leading technology company with a strong presence in various jurisdictions. Proficiency in English is essential for success within the organization.We are committed to a diverse and inclusive workplace, promoting equality and fairness in all aspects of our business.Salary and BenefitsThis position offers a competitive compensation...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a cybersecurity leader that's changing the nature of work. Our company culture values innovation, disruption, and shaping the future of cybersecurity.We're committed to empowering our employees with FLEXWORK, an approach to how we work that enables flexibility, learning, and leadership opportunities.Job DescriptionThis...


  • San José, Costa Rica Intel A tiempo completo

    This role is for a Sales Operations Manager on the Americas Customer Enablement and Solutions Team (CEandS) within the Go To Market Organization (GTMO).As a Sales Operations Manager, you will lead a team of 8 customer business analysts (CBA's) in setting priorities for the team, getting results across boundaries, ensuring an inclusive work environment,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Post graduate degree in finance and/or professional qualification like Chartered Accountant/Certified Public Accountant. Additional qualifications like Certified Internal Auditor, Certified Fraud Examiner will be an added advantage. - Minimum of 10+ years of relevant professional experience Job summary Amazon is seeking an experienced controllership & Risk...


  • San José, Costa Rica Hashicorp A tiempo completo

    **About HashiCorp****About the Role**We are seeking a motivated and passionate sales operations manager to join our WW Solutions Engineering & Architecture Operations (WW SEA Ops) team within HashiCorp.The WW SEA Ops function is a small "SWAT" team focused on high-priority strategic projects/programs for the SEA leadership team that impact the global SEA...


  • San José, Costa Rica Moody's Investors Service A tiempo completo

    The Stakeholder Sustainability Engagement Manager is responsible for developing and implementing communications strategies to promote Moody’s stakeholder-oriented corporate sustainability initiatives. - Drive sustainability stakeholder engagement including to employees, customers, and other partner organizations through a variety of initiatives. - Create...


  • San José, San José, Costa Rica Plume A tiempo completo

    About the Role">We are seeking a highly skilled Senior Technical Account Manager to join our team in Costa Rica or Colombia. As a key member of our customer-facing team, you will be responsible for providing technical support and expertise to our Enterprise customers and their technical teams.Key Responsibilities">Work closely with Communication Service...