Sr. C-Ops Associate

hace 15 horas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amazon is a multi-national technology company and being proficient in English is a required qualification.
CVs must be submitted in English as our recruitment team works in several jurisdictions.
- High School Diploma.
- 2+ years of experience in Customer Service and/or Back-Office corporate environments.
- B2 English proficiency (or higher).
- B2 French proficiency (or higher).
Job summary
This is a position based in Costa Rica and does not offer relocation benefits.
Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
The H3SC Compliance teams ensure Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies.
The core task of Compliance Operations (C-Ops) is classification of ASINs through several methods; including Rule Writing, Manually reviewing each ASIN and using Customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for trade purposes.
This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation.
We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and that appropriate actions are taken to eliminate any safety hazards for customers.
This covers both local, international and internal policies in place.
Your job responsibilities as a Senior Compliance Associate may include:

- Ensure that imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country.
- Verify all imported products have been properly entered into the destination country.
- Classify products based on their potential hazardous risk, for safe storage and transportation based on SOP, vendor SDS and reliable information in compliance to global regulation.
- Remove from marketplaces or escalate unsafe products to protect customer.
- Identify and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon's regulatory obligations for these products.
- Provide classification for complex ASINs that are blocked based on Ingredients, regulatory expertise and guidelines.
- Trouble shoot issues w.r.t transport & storage classification and instruct Fulfillment centers to enable smooth inbound & outbound processes of hazmat flagged products.
- Provide guidance to Fulfillment centers on hazmat classification and configuration issues.
Based on the team you will be part of, you will support and contribute to one of the key processes within PARS Initiatives, Continuity & Compliance Centre of Excellence (PICCCE), which will impact Customers' experience through:

- Demonstrating expertise in handling end-to-end processes and related tools in order to achieve business goals;
- Performing root cause analysis, researching for missing information, finding the main errors and solving them in order to ensure the correct functioning of processes and to enhance team performance in terms of productivity and quality;
- Supporting and implementing improvement ideas in order to increase processes efficiency;
- Monitoring individual KPIs (productivity, quality, utilization, etc), creating reports and raising the flag and dive deep on deviations;
- Sharing knowledge and best practices with the team, training and mentoring other Associates to ensure a fast ramp up.
In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role.
These can include tasks such as:

- Identification & implementation of improvement opportunities/automation to enhance process efficiency, quality and customer experience with measurable impact.
- Responsible for quality, root cause analysis on process & quality gaps and recommend corrective actions.
- Training and mentoring new hires and other associates, suggests improvements to training.
- Creation and maintenance of SOPs and owns process updates.
- Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources.
- Flagging any updates received from stakeholders on process to Lead/Manager.
- Active participation in stakeholder calls, leading and documenting the discussions.
- Conduct feedback sessions, Training need identification (TNI) and maintenance of quality records and documentation.
- Proven multitasking skills.
- Demonstrated ability to embrace constant change with flexibility and good grace.
- Demonstrated appropriate sense of urgency and adaptability in response to changing business needs.
- Makes smart and timely decisions.
Understands when to own a decision and when to receive input from others.
- This is not a virtual position.
Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home.
However, once our company provides clearance, you wil


  • Sr. C-ops Associate

    hace 6 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - Intermediate/advanced English proficiency (B2 level). - Intermediate/advanced...

  • Sr. C-Ops Associate

    hace 8 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multinational technology company with English as its core business language.CVs must be submitted in English in order to be eligible for consideration.- High school diploma.- 2+ years of experience in Customer Service and/or Back-Office corporate environments.- B2 English proficiency or higher.- B2 Portuguese proficiency or higher.Job summaryThis...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management.- 1+ year(s) of experience in Customer Service and/or...

  • Payroll Sr. Associate

    hace 5 días


    San José, Costa Rica Pfizer A tiempo completo

    Payroll Sr. Associate Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. People Experience LI-PFE


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment and interviewing teams work in several jurisdictions. - University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management. - 1+ year(s) of experience in...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    2+ years of program or project management experience- 1+ years of supply chain experience- C1 English proficiency (advanced).Amazon's mission is to be the most customer-centric company on Earth.To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base.The Global Procurement...


  • San José, Costa Rica Convera A tiempo completo

    Sr.Associate, Accreditation - Santa Ana, Costa RicaAre you always looking for new and better ways to combat financial crime?Are you ready to play a vital role in building the workforce for a global business that is redefining the financial services sector?Join our Know-Your-Customer Operations team here at Convera as a Sr.Associate.Motivated by our values:...

  • Sr. Associate

    hace 5 días


    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Sr. Associate, Workday Functional Testing role is a Global role that reports to the Director, Release and Workday Functional Testing under the Finance & GBS Colleague Solutions team. The role is accountable for planning and executing country-specific, regional and global Workday Functional testing efforts, assessing impacts of requirement...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Sr. Associate, Workday Functional Testing role is a Global role that reports to the Director, Release and Workday Functional Testing under the GBS Colleague Services Solutions. The role is accountable for planning and executing country-specific, regional and global Workday Functional testing efforts, assessing impacts of requirement...

  • Operations Team Lead

    hace 7 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Company Overview:**Amazon is a multinational technology company with English as its core business language. With a presence in Costa Rica, the company operates under Amzn Support Srvcs Costa Rica.**Job Summary:**We are seeking an experienced Team Manager to lead a team of 15 to 20 Sr. C-Ops Associates in our Compliance Operations department. The ideal...

  • Payroll Sr. Associate

    hace 9 horas


    San José, Costa Rica Pfizer A tiempo completo

    The Sr.Associate - Payroll is responsible for the timely and accurate execution of all payroll activities and operations for assigned countries and payroll cycles/populations.This includes processing, validation, balancing, audit compliance, exceptions, repayments, off-cycle, post-payroll and annual processes.- Manage activities associated with regular...

  • Sr Strategy

    hace 6 días


    San Rafael, Costa Rica Uber A tiempo completo

    **About the Role**: The Central Ops team exists to drive operational efficiency, working with national and functional teams to deliver on our ambitious goals. Inside Central Ops, you’ll join a small and dynamic team that crafts strategic direction and short-term priorities, enables effective execution, drives accountability across the large groups....


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Sr. Associate, ServiceNow Functional Testing role is a Global role that reports to the Director, Release and Workday Functional Testing under the GBS HR, Business Process Design, Data Management and Solutions team. The role is accountable for planning and executing country-specific, regional and global ServiceNow Functional testing efforts,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Lead/Supervisor/Manager of 15+ individuals in corporate environments.- 1+ years of experience in internal and external customer &...


  • San José, San José, Costa Rica Grupo Syntepro A tiempo completo

    Descripción del Puesto">En Grupo Syntepro, estamos buscando un Desarrollador Sr. de Software para nuestro equipo de tecnología.Nuestro objetivo es ser el proveedor líder mundial de migración de software y trabajamos con clientes basados en Estados Unidos.Tareas y Responsabilidades">Como Desarrollador Sr. de Software, deberás trabajar directamente con...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Fluency in Spanish, Portuguese and English is required. - Prior experience working within a customer service /contact center environment (voice support). - MS Office Application Excel and Internet Explorer / Google Chrome. - Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation. -...

  • Payroll Sr. Associate

    hace 6 días


    San José, Costa Rica Pfizer A tiempo completo

    Job Description Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Manager/Lead in corporate environments, managing teams of a minimum of 12 individuals.- 1+ years of experience in internal and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of HR or 3+ years of Amazon experience- Bachelor's Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)- Ability to communicate fluently in English, in technical and business settings (verbal and written)- MS Office experience and ability to use MS Excel for...

  • Sr. Systems Engineer

    hace 3 días


    San José, Costa Rica Sysdig A tiempo completo

    Sysdig is driving the standard for securing the cloud and containers. We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects. We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to secure the cloud from source to run. We value...