Monetization Tm

2+ years of demonstrated people management/leadership role.
- Experience using data and metrics to drive improvements.
- Creative and analytical problem solver with a passion to provide excellent customer service.
- Demonstrated success in delivering results in a fast-paced, rapid-growth environment.
- Proven track record of operational excellence.
Experience executing against timelines and requirements.
- Strong analytical skills to measure, assess, iterate, and report results.
Job summary
Want to build the future of live audio?
Join Amazon's newest mobile app, Amp, where anyone can host live radio shows with the music they love.
Currently in beta in the US, Amp's evolving how people discover and share music.
Create a show, call-in, or bop along to some tunes - no subscription, additional hardware, or editing needed.
As part of an agile team, you will be working in a startup atmosphere while being able to leverage the resources of a Fortune-500 company.
Amp is on the bleeding-edge of consumer-facing products, where every team member is a critical voice in the decision-making process.
We build systems that will be distributed around the world, spanning mobile apps and voice-forward experiences on Amazon Echo devices, powered by Alexa.
Amp products support our mission of delivering audio entertainment in new and exciting ways that creators and listeners will love.
The Amp team is looking for team members across a variety of functions, including software engineering/development, product, marketing, design, and more.
Come make history, as we expand and launch Amp for millions of listeners.
Key job responsibilities

**In this role, you will**:

- Set the vision, direction and culture of the team by managing individual and team performance expectations and goals.
- Provide ongoing guidance, coaching, and performance feedback to the team/individuals through 1:1s and team meetings.
You will work with top performers for talent development and leadership roles succession.
- Encourage and drive innovation for the team on continuous basis.
- Closely monitor real time service levels, schedule adherence, and performance/business metrics.
- Own and prioritize work allocation based on business needs and analyze incoming volume, identify trends, and highlight risks in managing the queue.
- Identify the business impact of trends and manage escalations.
Analyzes data, gaps, and report key metrics.
- Escalate problems or variances in data to relevant owners and follow through on resolutions.
- Perform deep-dive analysis and create COEs (Correction of Error) based on the deviation, problem, root cause, and solutions.
- Communicate with internal business stakeholders to deliver timely, accurate, and professional technical information to all key stakeholders.
- Entrepreneurial or startup experience, with a track record for delivering results in fast-moving and demanding environments
- Salesforce CRM platform knowledge.
- Experience working at a large company with complex financial operations and patience for learning and navigating these systems.
- Excellent written and spoken communication skills
- Experience working effectively across functional teams, building cross-functional relationships, and representing the interests of the customer to internal teams like Finance and Operations.