Enablement Program Specialist

hace 6 días


Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

**Job Description**:
As a key member of the Commercial (Sales, Marketing, Business Development) Organization, the **Enablement Program Specialist** is responsible for overseeing the Commercial Organization’s development initiatives at Experian Health. We hire high performing individuals and your goal will be to help them do their very best work, individually and collectively. This role is accountable for identifying skills, knowledge, resources, communication, tools, and abilities necessary for client facing professionals to achieve high growth and impact.

**Key deliverables include, but are not limited to, the following**:

- Designing an end to end, onboarding program that will ensure new client-facing professionals will be effective as quickly as possible.
- Arming our client-facing teams with the most up to date market and product knowledge to help them positively impact the client experience by establishing a robust continuing education and certification program.
- Developing learning solutions that engage adult learners using the most efficient delivery methods for an audience of client facing individuals located across the United States.
- Creating, measuring, and publishing KPIs to ensure managers have the metrics they need to manage their teams.

**Job Duties**:

- Learning Management System Configuration and Administration
- Leverage new cutting-edge tools & technologies to create on-demand, intuitive and interactive learning opportunities for Experian Health employees.
- Leverage established Experian Health training tools and processes for optimal training delivery and results.
- Learn complex concepts and communicate them in a way that is engaging & understood by internal teams.
- Collaborate with key stakeholders to design, develop and implement effective and business-friendly initial and ongoing learning programs for internal client-facing teams.
- Designs development plans to onboard and support internal client-facing teams and develop them to progress through the career learning journey.
- Evaluate the effectiveness of training and development programs and utilize relevant evaluation data to revise and recommend changes in instructional objectives and methods, providing feedback to business partners on the performance of individual progress.
- Provide input to training policies and programs, determine training classes based on knowledge of identified training needs, department processes, business systems, or changes in programs or services.
- Deliver effective training sessions, including new hire onboarding, follow up, reinforcement, and reoccurring.
- Collaborate across teams and One Experian to continue to information share and leverage organizational best practices for effective training programs.
- Creating role specific onboarding and certifications for each client-facing role - evaluate education organization best practices like digital badging to showcase expertise.
- Monitors performance trends and recommends new strategies to address opportunities.
- Partners with Executives to create learning strategies to support projects and new business initiatives.
- Delivers executive summaries to communicate results and status of learning initiatives.
- Provides learning and development thought leadership, coaching, and advisory support to leaders across the business.
- Communicate clearly at all levels of the organization: publishing accomplishments, initiatives, or market trends analysis.
- Generate excitement with internal communications and information centralization.
- Perform other job-related duties as required.

**Qualifications**:

- Experience working with content in multiple mediums/eLearning and video course authoring skill set.
- Experience working with the following preferred: Articulate, Confluence, Salesforce, Learning Management System Administration, Adobe Photoshop & Illustrator, & the Microsoft Suite.
- Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
- Ability to design evaluation strategies



  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We provide independent practices with digital tools and support to thrive in a new era of healthcare. We believe that how you start something is how you finish and the initial training any Customer Success member goes...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    3+ years experience in program or project management - Experience using data and metrics to drive improvements - Experience defining requirements, facilitating progress and identifying blockers. - Experience implementing repeatable processes and driving automation or standardization - Experience owning program strategy and end to end delivery - Experience...

  • Program Manager

    hace 12 horas


    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Program Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Project Manager for Systems & Enablement PMO Team This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Leads internal...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Citi A tiempo completo

    The Global Quality Assurance Program Manager & Consent Order Sr Lead (C14) role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program. Quality Assurance (QA) is a key function that executes a multi-year plan covering transaction, conformance, and report production control testing of prioritized U. S. BCBS 239...

  • Content Enablement

    hace 1 semana


    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Serial Number Standard Program Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Global...

  • Sr Content Specialist

    hace 7 meses


    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    NPI (New Product Introduction) Program Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to...

  • Program Manager

    hace 1 semana


    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Program Manager - Issue Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold...


  • Heredia, Costa Rica Databricks A tiempo completo

    SLSQ324R204 The Partner Strategy & Operations team supports Databricks’ robust ecosystem of Consulting & SI (C&SI), ISV, and Cloud partners, including program development and management, partner onboarding, day-to-day partner engagement, reporting and PRM (Partner Portal) systems management. The team is focused on driving operational scale in an extremely...


  • Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** If you're seeking a new challenge, we have an exciting opportunity for you! VMware Global Support Services has recently launched the NEW Service Continuum Center and we're searching for a Program Manager to lead a crucial component of our mission. - With the Support Delivery Organization, the Service Continuum...


  • Heredia, Costa Rica VMware A tiempo completo

    **Job Description - ER Analyst, Employee Relations Operations** **The Elevator Pitch: Why will you enjoy this new opportunity?** Working with **HR Planning and Operations team (HRPO)**, you will engage and partner with members of the global Employee Relations (ER) team in conducting research associated with highly sensitive and confidential concerns that...


  • Heredia, Costa Rica Moody's A tiempo completo

    As a Talent Development Specialist, you will play a pivotal role in crafting our learning and development initiatives. You will work closely with various collaborators to craft, deliver, and be responsible for engaging and effective learning experiences. **Key Responsibilities**: - Design, develop and handle all aspects of learning programs including,...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Working with **HR Planning and Operations team (HRPO)**, you will engage and partner with global Employee Relations (ER) Leadership in the strategic planning, design, and deployment of our most critical, high-impact, and transformational ER programs. Through coaching and influence, and...