Sales Support Specialist

hace 5 meses

Heredia, Costa Rica Experian A tiempo completo

**Company Description** About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
Global Sales Excellence acts as a global center of excellence managing programs and platforms that help our sales people work more efficiently and sell more. We support specific sales-related software tools through administration, governance, and design/build of enhancements. Further we support activities and programs that influence the desired sales behaviors and skills necessary for ensuring the ideal use of these tools and overall sales success.

In this role you’ll be responsible for the support of sales enablement programs with a focus on platform administration, regional stakeholder engagement, and user adoption

You’ll help with administrative needs of the platform such as user management, content data quality, reporting and introduction of new functionality or enhancements.

**Key Responsibilities**:

- Respond to internal stakeholders requests (adding new users, troubleshooting issues, providing user training, clarify tool functionality, etc.).
- Understand, test, deploy and train on new platform enhancements.
- Administer and govern the platform structure, with a focus on user management and content effectiveness. (e.g., Ensure uploaded content maintains brand standards and is managed for maximum sales use, manage activities to purge unused content or licenses periodically.).
- Run weekly, monthly, or ad hoc reports to support analysis that helps improve usability and adoption.
- Proactively support groups of internal stakeholders with functional enhancements or guidance that improves platform usability and adoption specific to their needs.
- Monitor and resolve major/minor platform issues and coordinate communication to user base.

**Qualifications**

**Qualifications**:
Familiarity in software platform administration: sales enablement or other.
- Proficiency in reporting and analysis desired.
- Familiarity with the business of Experian a plus.
- Sales or Sales Operations background preferred.
- 2+ years of work experience.
- Bachelor’s degree or above preferred (no specific degree required)

**Additional Information** Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole sel

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