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Product Support Specialist, Ascend Analytics
hace 4 semanas
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
You should be comfortable and excited to collaborate with a broad array of internal stakeholders including other members of our world-class Product team, Sales, Legal, Compliance, Marketing, Fulfillment, and our Executive Team.
Responsibilities Include:
- Actively provide strong product and market support to Product, Marketing, Sales and Operations teams to help drive revenue growth in the North American market
- Support product enhancements and go-to market plans to drive market input into creation and on-going development of product enhancements or new products and services.
- Support the development and planning of product strategies, including go to market activities and product development roadmaps by using a product management and marketing methodology
- Support sales engagements by providing product demonstrations and participating in sales presentations when needed
- Provide support to Product team and drive product messaging and positioning
- Develop sales training and client facing materials based on how Experian can solve client issues and market challenges
- Consult on and design compliant solutions that meet clients' needs and work with implementation teams to ensure successful delivery
- Aid in presenting proposed solutions that deviate from business policy to risk committee.
- Collaborate with Legal and Compliance to assess risk, develop controls, and present requests to executive stakeholders for approval
- Support Product team to manage and improve business operational procedures working with product managers and other internal stakeholders
- Manage and maintain external and internal facing marketing product documentation
- Ensure product libraries are current relative to product collateral
- Support Product team to research billing/invoice requests and revenue tracking monthly
- Manage implementation of custom Text for Credit solutions. Write user stories, lead grooming/scrum meetings with development team, analyze product deficiencies, work with design team on UX/UI, and manage User Acceptance Testing (UAT)
**Qualifications**:
Qualifications:
- 2-4+ years of experience in product management or product development in B2B (business to business) or B2C (business to consumer) products or companies
- Solid understanding of Financial Services industry (credit experience is preferred)
- Must have strong communication skills and be able to interface with business, analytics, operations, systems and marketing personnel
- High sense of urgency and ability to work well in and navigate a matrix environment
- Experience managing projects and multiple stakeholders
- Detail-oriented with strong problem-solving skills
- Resourceful and creative thinker
- Strong skills with PowerPoint, Excel, Word required; experience with Vizio and Salesforce a plus.
- A bachelor’s degree required
Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
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