Processing Analyst Trainer Ii

hace 2 días

Heredia, Costa Rica Experian A tiempo completo

Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
We are looking for a PA Trainer who is passionate about learning new skills and transferring that information to others. The initial focus is preparing education modules to train existing PAs in Ascend migrations and eventually assuming the role for instruction of all PAs (new and tenured). Those not experienced with Ascend will receive several months of training, performing the PA role of migrating campaigns from GVAP to Ascend. To stay current with the latest best practices and products, the PA Trainer may continue to occasionally process live programs.

Training responsibilities include:

- Creating and providing training for Processing Analysts (existing and new hire).
- Contact point for processing documentation.
- Assist with new product/process implementation.
- Producing multimedia training material, including written guides, videos, training activities, games, etc.
- Facilitate and maintain knowledge platforms such as the I&D WIKI Page by using software like: Teams, SharePoint, PowerPoint, Video/audio recording software, etc.

Although not required, a batch processing background is preferred, especially if it includes our new Ascend platform. Experience in education is a plus, however guidance in the use of training tools such as the I&D WIKI page, Kahoot and video software will be provided.
**Expected tasks**:

- Create, maintain and facilitate training for Processing Analysts.
- Serve as a point of contact for documentation requirements.
- Assists with new product/process implementation.
- Assists with department’s efficiencies and migrations.
- Produce multimedia training material, such as written guides, videos, training activities, games, etc.
- Facilitates and maintains knowledge platforms by using software like: Teams, SharePoint, PowerPoint, Camtasia or other video recorders, Audacity or other audio recorders, Snagit, Kahoot, etc.
- Assist with department quality initiatives.
- Stay on the cutting edge of new products and learning technology.

**Qualifications**:

- Bachelor’s degree or equivalent experience preferred.
- 2+ years of experience as a Processing Analyst.
- 2+ years of experience in programs like: Prescreen, Account Review, Archive, Portfolio Scoring, Credit Attributes, Batch Credit Processing, Model Validation.
- 2+ years of experience of client facing/consultation roles.
- Strong knowledge of US credit industry.
- Good understanding of FCRA laws, regulations, and related acts.
- Good knowledge of database management concepts and principles.
- Strong knowledge of PC office software and segmentation tools.
- Excellent understanding of logical operands to capture and translate requirements into logical statements.
- Effective analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Background in learning and developments roles - preferred.

Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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