Program Manager

hace 2 semanas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Program Manager - Issue Management

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.

Provides support and/or lead teams through the Engineering development process and implementation of company’s products. Projects are typically shorter-term, less complex and more contained with a defined time frame. Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort. Manage activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate product completion on schedule within budget. Work with engineering management to identify and improve process and program efficiencies. Work can involve external parties such as standards bodies, partners, etc.

Our Global Operations Engineering - Issue Management** **team is an exciting and fast-moving organization that provides end-to-end issue management for product and process excursions to worldwide factories.

**_ How you'll make your mark:_**
- Address product and process excursions through end-to-end issue management and containment, minimizing customer impact and disruptions to HPE processes.
- Manage product issues through the containment process, engaging cross-functional team members for root cause analysis, resolution, and recovery.
- Performs risk analysis with other team members and defines/implements mitigation/avoidance actions.
- Implement robust corrective and preventive actions (CAPA) to prevent the reoccurrence of issues identified in excursions and data analysis.
- Drive product & process improvement projects that ultimately enhance customer experience.
- Drive innovation and integration of new technologies to improve our internal processes.

**_ About you:_**
- Bachelor's or Master's degree in Business Management, Quality Management, Engineering, Computer Sciences, or equivalent.
- ** 4-6 years experience in Project Management.**:

- ** Advanced English Level, excellent written and verbal communication skills.**:

- PMP/PMI certification preferred.
- Lean Six Sigma or other Quality certification preferred.
- Using project planning tools and software packages to create, manage, and track project results.
- Strong analytical and problem solving skills.
- Demonstrated experience coordinating and directing matrixed teams and resources.
- Ability to create and manage program schedules, budgets, and resource allocation plans.
- Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels.

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities /

At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you.

Then let’s stay connected

**Job**:
Engineering
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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