Research Analyst Program Manager, HR Planning and

hace 1 semana

Heredia, Costa Rica VMware A tiempo completo

**Job Description - ER Analyst, Employee Relations Operations**

**The Elevator Pitch: Why will you enjoy this new opportunity?**

Working with **HR Planning and Operations team (HRPO)**, you will engage and partner with members of the global Employee Relations (ER) team in conducting research associated with highly sensitive and confidential concerns that require prompt resolution. Through influence, and excellent customer and program support you will assist in enabling our ER organization to develop and manage high-impact, scalable, employee-centric solutions that enable the success and growth of VMware. If you are flexible, action-oriented, well organized, a self-starter, and passionate about project/program management, change management, continuous improvement, and enabling others to succeed, then this is the opportunity for you.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

Drive day-to-day Operations support with our Employee Relations Team and deliver on a portfolio of high-impact ER initiatives and projects:

- Within 30 days of employment: become competent in VMware’s business and Respectful Workplace guidelines, our HR Operating model, our HR Planning and Operations Solution Delivery model, our ER Case Management system and standard ER operations.
- Within 60 days of employment: you will be responsible for managing the triage of concerns raised by employees. This role will also be responsible for capturing and monitoring the reporting of global ER trends.
- Within 180 days, you will be identifying and acting on opportunities that address quality gaps and data fidelity, and help to increase communication, collaboration, and alignment with multiple stakeholders across our global Employee Relations domain.
- Throughout your first year, you will be taking advantage of opportunities to learn and grow your career by scheduling regular development discussions with your manager, learning about other HR COE areas of interest, volunteering to work on other exciting HR projects and initiatives, attending one of our many learning sessions or development-related events offered, expanding your global network, and much more.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

The HRPO Team is responsible for HR Business Operations working closing with senior leadership to strategically plan, operationalize, and land solutions that solve business needs and deliver key results. In this role you will:

- Assist in maintaining and producing daily, weekly, and monthly operational and business reports which will require strong analytical skills and the ability to compile and generate reports containing highly confidential data.
- Ensure we are being data driven and using insights to guide current and future policy, training, and ER process strategies. Analyze ER data to ascertain organizational trends, deliver quantitative analysis, and provide insights to leadership on trends and potential workplace risks.
- Partner closely with ER Leadership to develop and enhance cutting edge policies, guidelines, frameworks, and procedures to achieve maximum efficiency and ensure we consistently operate with VMware’s core values and culture in mind.
- Be an expert user of the ER Case Management tool so you can help the team streamline processes and procedures that drive effectiveness and efficiency (productivity, triage and queue management, escalations, aged incidents, etc.). Automate whenever possible.
- Be passionate and curious about the quality and work we deliver, and continuously strive to improve our Employee Relations experience.
- Provide one-on-one research services and outreach with global ER team on electronic resources and research services.
- Partner and/or lead ER-focused projects, developing project plans, dependencies / risks / mitigations, readiness, deployment excellence, and training enablement.
- Partner closely with HR Tech to engage, manage, and collaborate with our ER Case Mgmt vendor (HR Acuity) regarding system upgrades, custom reports and dashboards, and reporting of bugs / issues.
- As needed: other fun, interesting, and important projects that deliver business value and key results.

**What is the leadership like for this role? What is the structure and culture of the team like?**

There are six amazing people on our team. Four team members serve as Portfolio/Program Managers, each supporting an HR Priority Portfolio and one or more Priority Leads (HR Executive Leader). One team member is a Project Manager supporting specific high-impact HR COE solutions. You will be an ER Analyst focused on Employee Relations Operations. Our scope is broad and strategic, driving results and business operations spanning across the entire HR organization (and often impacting the entire company). Our team is currently distributed across California, Texas, an

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