Training Specialist, Internal Enablement

hace 3 semanas

Heredia, Costa Rica Tebra A tiempo completo

**About the Role**:
Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We provide independent practices with digital tools and support to thrive in a new era of healthcare. We believe that how you start something is how you finish and the initial training any Customer Success member goes through sets them up for the rest of their career. Tebra is hiring an Internal Enablement Training Specialist who will be responsible for helping us set all Customer Success employees up for long term success. You will train customer success team members during new hire onboarding and throughout their tenure with the company on their roles, responsibilities, product releases, process improvements, operational efficiencies and much more Your training will impact their productivity, performance and contribute to the overall success of our organization.

**Your Area of Focus**:

- Schedule calls and meetings to conduct needs analysis and review training plans with identified teams.
- Effectively collect training program evaluations and feedback from respective teams and share insights/data with the management team.
- Assist in the development, implementation and evaluation of end-user self-paced training curriculums, instructor materials, training courses/plans designed and built by Instructional Designers and x-functional leaders to help drive a scalable and effective blended learning environment.
- Act as a Subject Matter Expert and provide guidance to team members throughout Tebra on industry and product portfolios.
- Maintain accurate and timely documentation, SOPs, job aides, scope of work, training plans, etc. for Customer Success organization.
- Report product improvements to cross-functional teams (product, engineering, GTM, etc.) on behalf of Customer Success.
- Manage time effectively with mínimal supervision to accurately scope projects and ensure that Support Agents are trained properly and training is effectively driving customer and operational outcomes.
- Help transform internal enablement with simple, effective and engaging and training programs
- Core/ Day to Day Responsibilities:

- Train internal customers on Kareo and Patient Pop platforms using classroom, remote, on-the-job, and blended training techniques with adult learning principles in mind.
- Partner with peers, Instructional Designers, Technical Writers and other Subject Matter Experts to help create and deliver basic, intermediate and advanced level course curriculums for the Customer Success organization.
- Partner with product and marketing teams to develop and deliver monthly product release training to the Tebra organization.
- Maintain Kareo and PatientPop product and industry knowledge at all times.

**Your Professional Qualifications**:

- 3+ years experience in software training, preferably in the healthcare SaaS environment
- Knowledge and understanding of US medical industry and healthcare system including clinical and office workflows, appointment scheduling, medical insurance billing and collections
- Knowledge of adult learning methodologies, theories and techniques
- Expert in creating training plans and training execution
- Proven experience with tracking and executing on projects with strict deadlines
- Ability to build extremely strong working relationships across teams, especially when there's shared ownership over some aspects of the customer experience
- A self-starter who takes initiative and thrives in a rapidly changing, fast-growing environment
- Excellent writing skills and ability to produce high-quality training content
- Strong verbal communication skills needed to facilitate trainings across US and Costa Rica offices
- Extremely process and data-driven, you don't just make decisions or change an approach based on your gut, but on facts and behaviors you can track
- Experience setting up and using web-conferencing tools, preferably GoToTraining or Zoom
- Flexible, reliable, passionate team player that can work well independently

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias

  • Sr. Program Specialist, Partner Enablement Gtm

    hace 4 semanas

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Global Sales Training

    hace 2 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    JOB DESCRIPTION About Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect,...

  • E-learning

    hace 6 días

    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    The CX Enablement eLearning Specialist works collaboratively with the CX Enablement team to curate and publish learning maps to drive digital transformation across the ONEx organization. The eLearning Specialist will work in partnership with other ONEx Enablement teams to publish and update online training content across an ecosystem of content management...

  • Specialist, Customer Training

    hace 3 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: We are looking for an experienced Training Specialist. You will be responsible for developing and delivering training that will engage our customers and empower them to successfully implement our software. **Your Area of Focus**: - Participate in the development, implementation, and evaluation of end-user training, instructor materials...

  • Training Specialist

    hace 3 semanas

    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...

  • Internal Communication Specialist

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...

  • Business Training and Support Specialist Ii

    hace 2 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Business Training and Support Specialist Ii

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Senior Analyst Internal Control

    hace 4 semanas

    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...

  • Sales Enablement Program Consultant

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...

  • Specialist, Internal Controls

    hace 1 mes

    Heredia, Costa Rica Baxter A tiempo completo

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Specialist, Internal Controls

    hace 4 semanas

    Heredia, Costa Rica Baxter A tiempo completo

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Specialist, Internal Controls

    hace 3 semanas

    Heredia, Costa Rica BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Specialist, Internal Controls

    hace 2 semanas

    Heredia, Costa Rica BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Product and Engineering Training Consultant

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Training Governance Coordinator

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Help coordinate governance and the facilitation of the execution of the Manager Control Assessment (MCA); responsible for various aspects of risk and control including, MCA controls, tracking, monitoring and escalation - Conduct tracking, monitoring and analysis of risk and associated controls to identify root cause and collaborate...

  • Program Coordinator I

    hace 4 semanas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Program Coordinator I. PROGRAM COORDINATOR (HYBRID/HEREDIA) MAJOR RESPONSIBILITES: - Coordinate and be accountable for all logistics associated with training events (this includes both face to face and virtual training events) - Coordinate fulfillment of manuals/materials...

  • Sr Analyst Internal Control

    hace 7 días

    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...

  • Internal Control Manager

    hace 3 semanas

    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives. **Discover the spirit of DHL EXPRESS and make your next career move today!** Career...

  • Sr Analyst, Internal Controls

    hace 3 semanas

    Heredia, Costa Rica BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...