Training and Knowledge Management Specialist

hace 5 meses

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Human Resources

Schedule: Full Time

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Key Responsibilities**

**Training**:

- Conduct engaging and informative training sessions for clients on the use of our products, services, and related tools, both in-person and virtually.
- Customize training materials and resources to meet the specific needs and skill levels of different client groups.
- Provide hands-on demonstrations, exercises, and guidance during training sessions to reinforce key concepts and facilitate active learning.
- Address client questions, troubleshoot issues, and offer best practice recommendations to ensure successful adoption and utilization of our offerings.
- Collect feedback from clients to assess training effectiveness and continuously improve training content and delivery methods. Knowledge

**Management**:

- Create and maintain comprehensive documentation, including training presentations, process guides, release notes, and job aids.
- Ensure documentation adheres to established style guides and standards, maintaining consistency, clarity, and accuracy across all materials.
- Gather feedback from end-users to identify areas for improvement and refine documentation accordingly.

**Qualifications**:

- Bachelor's degree in Education, Communication, English, Technical Writing, or a related field.
- Proven experience as a trainer, instructor, or educator, with a strong background in client-facing roles.
- Excellent presentation and public speaking skills, coupled with the ability to engage and motivate diverse audiences.
- Strong writing and editing skills, with the ability to explain complex technical concepts clearly and concisely.
- Proficiency in using documentation tools such as Microsoft Word, Adobe FrameMaker, or similar software.
- Ability to adapt training content and delivery methods to accommodate different learning styles and preferences.
- Detail-oriented with excellent organizational and time management skills, able to manage multiple projects and priorities effectively.
- Experience in the software-as-a-service (SaaS) industry or other technology-related fields.
- Familiarity with instructional design principles, adult learning theories, and e-learning authoring tools.

**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**

**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteer

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