Training and Knowledge Management Specialist
hace 4 días
Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Human Resources
Schedule: Full Time
**Company Description**:
**About us, but we’ll be brief**
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Key Responsibilities**
**Training**:
- Conduct engaging and informative training sessions for clients on the use of our products, services, and related tools, both in-person and virtually.
- Customize training materials and resources to meet the specific needs and skill levels of different client groups.
- Provide hands-on demonstrations, exercises, and guidance during training sessions to reinforce key concepts and facilitate active learning.
- Address client questions, troubleshoot issues, and offer best practice recommendations to ensure successful adoption and utilization of our offerings.
- Collect feedback from clients to assess training effectiveness and continuously improve training content and delivery methods. Knowledge
**Management**:
- Create and maintain comprehensive documentation, including training presentations, process guides, release notes, and job aids.
- Ensure documentation adheres to established style guides and standards, maintaining consistency, clarity, and accuracy across all materials.
- Gather feedback from end-users to identify areas for improvement and refine documentation accordingly.
**Qualifications**:
- Bachelor's degree in Education, Communication, English, Technical Writing, or a related field.
- Proven experience as a trainer, instructor, or educator, with a strong background in client-facing roles.
- Excellent presentation and public speaking skills, coupled with the ability to engage and motivate diverse audiences.
- Strong writing and editing skills, with the ability to explain complex technical concepts clearly and concisely.
- Proficiency in using documentation tools such as Microsoft Word, Adobe FrameMaker, or similar software.
- Ability to adapt training content and delivery methods to accommodate different learning styles and preferences.
- Detail-oriented with excellent organizational and time management skills, able to manage multiple projects and priorities effectively.
- Experience in the software-as-a-service (SaaS) industry or other technology-related fields.
- Familiarity with instructional design principles, adult learning theories, and e-learning authoring tools.
**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**
**Culture at Experian**
**Our uniqueness is that we truly value yours.**
Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteer
-
Training and Knowledge Management Specialist
hace 4 días
Heredia, Costa Rica Experian A tiempo completo**Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...
-
Knowledge Management Specialist
hace 5 días
Heredia, Costa Rica Dhl A tiempo completo**Knowledge Management Specialist**:The Regional Knowledge Manager role is to identify, collect, synthesize, organize and manage organizational knowledge in support of all business units.This includes accumulating, understanding and leveraging knowledge about the business activity in behalf of the organization, its clients, its employees and partners.The...
-
Training and Development Specialist
hace 5 horas
Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completoJob SummaryCognizant is seeking a highly skilled Training and Development Specialist to join our team. The ideal candidate will have 6 to 8 years of experience in Accounts Receivables and MS Excel.The role requires working from the office during night shifts, overseeing team operations, and ensuring accurate financial transactions. Key responsibilities...
-
Business Training And Support Specialist Ii
hace 5 días
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...
-
Problem Management Specialist
hace 1 semana
Heredia, Costa Rica DHL A tiempo completoPROBLEM MANAGEMENT SPECIALIST Purpose: 1. Full command of the Problem Management process in DPDHL, as well as PRS techniques (Kipling, 5 times why, Ishikawa diagram, PDCA, etc). 2. Single Point of Contact in the region (Americas) for everything related to Problem Management at a Global level. 4. Hold monthly meetings with the EUS teams in America to...
-
Specialist, Customer Training
hace 3 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: We are looking for an experienced Training Specialist. You will be responsible for developing and delivering training that will engage our customers and empower them to successfully implement our software. **Your Area of Focus**: - Participate in the development, implementation, and evaluation of end-user training, instructor materials...
-
Training Specialist, Internal Enablement
hace 3 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We provide independent practices with digital tools and support to thrive in a new era of healthcare. We believe that how you start something is how you finish and the initial training any Customer Success member goes...
-
Internal Enablement Training Specialist
hace 5 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes.We provide independent practices with digital tools and support to thrive in a new era of healthcare.We believe that how you start something is how you finish and the initial training any Customer Success member goes through...
-
Knowledge Base Specialist
hace 5 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: **Responsibilities**: - Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.) using content direction from the respective functional teams. - Responsible for administering and uploading HR policy...
-
Knowledge Base Specialist
hace 4 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary:**Responsibilities**:- Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.)using content direction from the respective functional teams.- Responsible for administering and uploading HR policy...
-
Training Specialist
hace 22 horas
Heredia, Costa Rica Hakkoda A tiempo completo**ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...
-
Virtualization Management Specialist Citrix
hace 56 minutos
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Operational Training Consultant
hace 5 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Training Specialist is responsible for conducting and arranging on-the-job training for new hires and current employees in Operational Areas;...
-
Sr . Leaves and Accommodations Specialist
hace 7 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...
-
Sr . Leaves and Accommodations Specialist
hace 58 minutos
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...
-
Shared Services Specialist
hace 1 semana
Heredia, Costa Rica DHL A tiempo completo**Shared Services Specialist***: The Shared Services specialist’s role is to liaise between the operational Shared Services team regionally and the Shared Services Service Lead (dotted line). The main focus is to deliver proposals for efficiency gains (standardization & automation) for the supported Shared Services in cooperation with the SD...
-
Identity and Access Management Specialist
hace 55 minutos
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Sr Change Management Specialist
hace 1 semana
Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completoThis position is to support the overall Lead to Cash Program Portfolio of projects. This portfolio is in alignment with the company’s strategic priorities of shifting from product license-based, perpetual business to a SaaS and Subscription-based model. The change management specialist will join the Change Lifecycle team (aka change management),...
-
Knowledge and Project Manager
hace 2 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Knowledge And Project Manager
hace 5 días
Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...