Training and Knowledge Management Specialist
hace 6 meses
Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Human Resources
Schedule: Full Time
**Company Description**:
**About us, but we’ll be brief**
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Key Responsibilities**
**Training**:
- Conduct engaging and informative training sessions for clients on the use of our products, services, and related tools, both in-person and virtually.
- Customize training materials and resources to meet the specific needs and skill levels of different client groups.
- Provide hands-on demonstrations, exercises, and guidance during training sessions to reinforce key concepts and facilitate active learning.
- Address client questions, troubleshoot issues, and offer best practice recommendations to ensure successful adoption and utilization of our offerings.
- Collect feedback from clients to assess training effectiveness and continuously improve training content and delivery methods. Knowledge
**Management**:
- Create and maintain comprehensive documentation, including training presentations, process guides, release notes, and job aids.
- Ensure documentation adheres to established style guides and standards, maintaining consistency, clarity, and accuracy across all materials.
- Gather feedback from end-users to identify areas for improvement and refine documentation accordingly.
**Qualifications**:
- Bachelor's degree in Education, Communication, English, Technical Writing, or a related field.
- Proven experience as a trainer, instructor, or educator, with a strong background in client-facing roles.
- Excellent presentation and public speaking skills, coupled with the ability to engage and motivate diverse audiences.
- Strong writing and editing skills, with the ability to explain complex technical concepts clearly and concisely.
- Proficiency in using documentation tools such as Microsoft Word, Adobe FrameMaker, or similar software.
- Ability to adapt training content and delivery methods to accommodate different learning styles and preferences.
- Detail-oriented with excellent organizational and time management skills, able to manage multiple projects and priorities effectively.
- Experience in the software-as-a-service (SaaS) industry or other technology-related fields.
- Familiarity with instructional design principles, adult learning theories, and e-learning authoring tools.
**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**
**Culture at Experian**
**Our uniqueness is that we truly value yours.**
Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteer
-
Training and Knowledge Management Specialist
hace 6 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...
-
Business Training and Support Specialist Ii
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...
-
Knowledge Base Specialist
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: **Responsibilities**: - Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.) using content direction from the respective functional teams. - Responsible for administering and uploading HR policy...
-
Sr . Leaves and Accommodations Specialist
hace 6 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...
-
Global Learning and Development
hace 6 meses
Heredia, Costa Rica Cognizant A tiempo completoAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...
-
Data Management Specialist
hace 6 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A DATA MANAGEMENT SPECIALIST** **SENIORITY LEVEL**:Non-management **FUNCTION**: GBS...
-
Finance Training Developer
hace 7 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.** **Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A FINANCE TRAINING DEVELOPER** **SENIORITY LEVEL**:Junior Level **FUNCTION**: DBS - GBS...
-
Sr. Learning
hace 6 meses
Heredia, Costa Rica Viant Medical A tiempo completo**Main Purpose of Job**: (Brief Summary) - ____________________________________________ Main Job Duties/Responsibilities (List most important first) - Coordinate & support roll out of Viant Academy curricula & learning strategy. - Oversee progress & follow up on successful completion of all training programs initiatives & annual KPIs. - Meet with functional...
-
Talent Development Specialist
hace 6 meses
Heredia, Costa Rica Moody's A tiempo completoAs a Talent Development Specialist, you will play a pivotal role in crafting our learning and development initiatives. You will work closely with various team members to craft, deliver, and oversee engaging and effective learning experiences. **Key Responsibilities** - Build and update learning materials, including online courses, videos, training modules,...
-
Business Process and Improvement Specialist
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...
-
Talent Development Specialist
hace 6 meses
Heredia, Costa Rica Moody's A tiempo completoAs a Talent Development Specialist, you will play a pivotal role in crafting our learning and development initiatives. You will work closely with various collaborators to craft, deliver, and be responsible for engaging and effective learning experiences. **Key Responsibilities**: - Design, develop and handle all aspects of learning programs including,...
-
Security Reporting System Specialist
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Home Department: Legal & Compliance Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...
-
Security Reporting System Specialist
hace 6 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...
-
Supervisor de Producción
hace 6 meses
Heredia, Costa Rica Qorvo A tiempo completo**Supervisor de Producción (Training)**: - Experience Level: Manager- Job Type: Full-Time- Location: Costa Rica - Heredia, CR- Requisition ID: 6520**Nature of the position**: Lead and execute professional tasks related to the management of training programs and LEAN Manufacturing, using the principles and techniques of this field, as well as the policies...
-
Global Sales Training
hace 6 meses
Heredia, Costa Rica Straumann Group A tiempo completoJOB DESCRIPTION About Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect,...
-
Security Reporting System Specialist Ii
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Home Department: Legal & Compliance Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...
-
Training Technical Writer
hace 6 meses
Heredia, Costa Rica Equifax A tiempo completoThe Costa Rica Shared Services organization is looking for a Training Technical Writer. This person will be responsible for effectively developing training material from ground zero that will be later utilized to deliver adult classroom training in support of Business Units and its programs to ensure superior workforce preparation. **What you’ll do** -...
-
Data Management Specialist Ii
hace 6 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Data Management Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...
-
Manager-account Management
hace 6 meses
Heredia, Costa Rica Moody's A tiempo completoThe Sales Enablement Team Member - Manager will play a crucial role in supporting our sales team to ensure they have the necessary tools, resources, and skills to achieve their sales targets. This role involves a mixture of responsibilities that bridge the gap between sales, marketing, and product teams, and requires a unique blend of skills. **Key...
-
Customer Service Specialist Ii
hace 7 meses
Heredia, Costa Rica AbbVie A tiempo completo**Company Description** **Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. -...