Trilingual Breach Training Specialist

hace 1 semana


Heredia, Costa Rica Equifax A tiempo completo

_The trainer not only delivers training as needed but also will assess knowledge among the trainees and communicate results on a regular basis to all the parties involved. A trainer will be assisting in overseeing all day-to-day efforts of maintaining all SOP’s up to date. May also include Product and client training. Plan, coordinate and monitor the flows of all processes as new associates are hired. Trainer will hold meetings with Team Leads and Supervisors on any modification of processes & communicate those accordingly.**What you’ll do**:

- Provide general instructional training in a classroom or virtual setting on processes and products for employees or clients along with On the Job Training for new hires, level ups and cross training.
- Maintain up to date manuals, scripts, and other job aid documents.
- Evaluate trainee’s progress and adjust training methods to suit individual trainee needs. Lead group and individual sessions as part of action plans to reinforce potential weaknesses.
- Deliver training as needed and will assess knowledge among the trainees and communicate results on a regular basis to all the parties involved as well as certifying its own knowledge by processing cases to keep his/hers expertise.
- Work in partnership with Ops, QA among other areas, leading meetings, developing action plans for Outliers, assessing agent knowledge needs, communicating updates and process changes, as well as new tool implementations.

**What experience you need**:

- English level C1
- French level B2

**What could set you apart**:

- At least one year of experience as a trainer of processes for a BOP Industry or Share Service Center
- Breach & business knowledge is a plus
- Outstanding communication skills both written and verbal
- Excellent people skills (soft skills)
- Schedule flexibility
- Excellent interpersonal conflict resolution skills.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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