Service Continuum Adoption Lead

hace 6 meses

Heredia, Costa Rica VMware A tiempo completo

**Why will you enjoy this new opportunity?**

If you're seeking a new challenge, we have an exciting opportunity for you VMware Global Support Services has recently launched the NEW Service Continuum Center and we're searching for a Program Manager to lead a crucial component of our mission.
- With the Support Delivery Organization, the Service Continuum Center captures valuable intellectual property from customer support incidents and uses innovative tools, labs, and automation platforms to drive issue avoidance, self-service, and faster issue resolution. ~_**Service Continuum Center Mission**

As the Adoption Program Manager, you'll be at the forefront of driving awareness for the SCC's ground-breaking activities. Imagine being the catalyst that unleashes a wave of new self-service assets, game-changing GS tools, and revolutionary lab enhancements throughout the entire organization. Your impact will be felt far and wide

But that's not all. You'll also be responsible for creating an immersive training experience, crafting content that will captivate and educate our esteemed technical support engineers (TSEs), managers, and senior managers. With your guidance, they'll unlock the full potential of the tools and assets at their disposal, propelling us towards unprecedented levels of adoption and usage.

And here's the best part: you won't be alone on this thrilling adventure. You'll have the opportunity to collaborate with an exceptional team, brainstorming innovative ideas and strategizing how to achieve our ambitious goals. Together, we'll push the boundaries of what's possible and report back on our triumphs.

So, if you're ready to seize this exhilarating role and be part of a ground-breaking movement within the SCC, join us and become the driving force behind our organization's success

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

In the next 6-12 months, as the Adoption Program Manager, you will have the thrilling opportunity to achieve remarkable milestones and make a lasting impact within the Service Continuum Center (SCC). Here's an outline of what you can expect to accomplish:
Drive Awareness: Your first objective will be to ignite a buzz of excitement and raise awareness about the SCC's activities. Through targeted marketing strategies, engaging campaigns, and effective communication channels, you will ensure that every team in the organization is well-informed about the new self-service assets, GS tools, and lab enhancements available.

Training and Enablement Content: You will dive into crafting comprehensive training and enablement content that is both informative and engaging. By developing captivating materials, tutorials, and interactive modules, you will empower technical support engineers (TSEs), managers, and senior managers with the knowledge and skills needed to leverage the available tools and assets to their fullest potential.

Adoption and Usage: Your efforts will be focused on driving adoption and encouraging widespread usage of the SCC's offerings. Through targeted campaigns, incentives, and personalized support, you will inspire individuals and teams to embrace the available resources and integrate them into their daily operations. You will monitor adoption metrics and leverage feedback to refine strategies and ensure continuous improvement.

Reporting and Insights: As the Adoption Program Manager, you will be responsible for tracking and analyzing the impact of your initiatives. You will generate insightful reports, highlighting key metrics, trends, and success stories. By providing stakeholders with valuable insights, you will demonstrate the tangible value of the SCC's activities and contribute to informed decision-making processes.

Collaborative Partnerships: Throughout your journey, you will forge strong partnerships and collaborate closely with various teams, including marketing, product development, and leadership. By fostering effective cross-functional relationships, you will harness collective expertise and drive synergy, leading to more impactful results and a cohesive adoption strategy.

By accomplishing these objectives, you will leave an indelible mark on the SCC and elevate its activities to new heights. Your efforts will not only enhance the organization's efficiency and productivity but also contribute to a culture of innovation and continuous improvement. Get ready to achieve extraordinary feats and shape the future of the SCC

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
- Program Management
- Strong Communication Skill
- Training and Enablement Experience
- Marketing and Awareness
- Analytical and Reporting Abilities
- Collaboration and Influence
- Adaptability and Innovation
- Passion for Technology

**What is the leadership like for this role? What is the structure and culture of the team li

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