Customer Service Assistant

hace 5 días


San José, Costa Rica CMACGM A tiempo completo

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.

**Job description CS officer**:
**Duties**:
Support customer and agency to implement and follow SOP's

Gather intelligence on customer to define group expectations

Provide track & trace reports to customers based on agreement

Maintain high focus on strengthening relationship with customer

Manage off tender negotiations & filling

Perform Space Management negotiations

Managing Daily & Weekly micro meetings Internal and External Customers

Review Finance Macro statement of account

Incident trouble shoot / Customer notification / shipment delays, malfunctioning, short shipped units

Data Log Management

Tracking and Tracing (in transit and Idle)

Manage Customs invoicing notifications

Perform Quarterly BAF update

Manage COD approval, charges, internal and external communications

Other tasks assigned by management

**Skills**:
Bachillerato (Degree)

Bilingual (English - Spanish) 60-70% knowledge minimum and willingness to improve fluidity

A minimum 2 year experience in shipping or supply chain

Excellent customer service skills

Excellent organizational skills

High ability to multitask

Excellent time management skills

Excellent team work attitude

Dependable

Adaptable to rapid changes

Open to personal growth

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines



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