Sea Logistics Customer Care Specialist
hace 5 meses
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
** Your Responsibilities**: Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
Shipment Management: Qualification and entry of customer orders into the operational execution process
Complaint Management
Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
Customer On boarding: Inclusion and transfer of customer requirements into the systems; Accompanying (initial) customer order
Customer Data Management: Maintenance and integration of customer data in the systems.
Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support).
Reporting (creating, refining and reviewing reports).
** Your Skills and Experiences**: University Degree in ADM, COMEX, IR or alike.
Sea Logistics and Freigh Forwarding experience.
Experience with direct contact with customers.
Advanced English skills.
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Talent Sourcing Center
-
Sea Logistics Customer Care Specialist
hace 5 meses
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide...
-
Sea Logistics Customer Care Specialist
hace 3 semanas
San José, San José, Costa Rica Kuehne+Nagel A tiempo completoYou are a key pillar in our success, building and promoting relationships with colleagues, and designing customer experiences that inspire loyalty. Your role is crucial in providing helpful information, answering questions, and responding to complaints, ensuring customer satisfaction and maintaining excellent service. As a Sea Logistics Customer Care...
-
Sea Logistics Customer Care Specialist
hace 5 meses
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front...
-
Sea Logistics Customer Care Specialist
hace 5 meses
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front...
-
Customer Care Specialist- Air Logistics
hace 6 meses
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent...
-
Sea Logistics Customer Care Representative
hace 3 días
San José, San José, Costa Rica Kuehne+Nagel A tiempo completoAbout Kuehne+NagelWe are a leading logistics company dedicated to providing exceptional service and solutions to our customers.Salary InformationThe estimated annual salary for this position is between $60,000 and $90,000, depending on location and experience.Job DescriptionKey Responsibilities:Provide proactive customer support and consulting services to...
-
Customer Care Specialist- Air Logistics
hace 5 meses
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent...
-
Customer Care Specialist- Air Logistics
hace 6 meses
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent...
-
Sea Logistics Customer Care Specialist
hace 4 semanas
San José, San José, Costa Rica Kuehne+Nagel A tiempo completoAbout the Role:You will be the key to delivering exceptional customer experiences in our Sea Logistics department. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Proactively advise and consult with customers to ensure their...
-
Global Logistics Customer Experience Specialist
hace 2 semanas
San José, San José, Costa Rica Kuehne+Nagel A tiempo completoYour Role: As a Sea Logistics Customer Care Specialist at Kuehne+Nagel, you will play a vital part in delivering exceptional customer experiences that drive loyalty and satisfaction. You will be the primary point of contact for our clients, providing expert guidance and support to ensure their needs are met.Your Responsibilities:• Proactively advise and...
-
Customer Care Medical Data Entry Specialist
hace 3 semanas
San José, San José, Costa Rica Smith+Nephew A tiempo completoCustomer Care Medical Data Entry SpecialistAt Smith+Nephew, we strive to create the greatest good for society through our innovative products and services. Our Customer Care Medical Data Entry Specialist plays a vital role in ensuring seamless interactions between customers and our team.About the RoleEnter medical data into our customer data system to...
-
Fuel Logistics Specialist
hace 6 meses
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Fuel Logistics Specialist
hace 6 meses
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Customer Care Associate
hace 5 meses
San José, Costa Rica Emerson A tiempo completo**As a Customer Care Associate, YOU will**: - Drive material allocation for Systems and Software project and spares requirements according to requestor-expected and supply chain delivery lead times - Own and execute total account management and end-to-end Order Fulfillment Processes - Establish long-term business relationship with Emerson offices,...
-
Global Customer Care Advisor
hace 1 mes
San José, San José, Costa Rica Smith+Nephew A tiempo completoUnlock Your PotentialAt Smith+Nephew, we're dedicated to creating innovative solutions that improve people's lives. As a Customer Care Medical Data Entry Specialist, you'll play a vital role in our mission by accurately and efficiently entering medical data into our customer data system.Key Responsibilities:Enter medical data into our customer data system to...
-
Customer Care Team Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoAbout the Role:The Customer Care Team Manager is responsible for overseeing all teams executing tasks allocated to CCL. This includes implementing and managing the regional Customer Care strategy, as well as direct professional interaction with countries and proactive exception communication.Key Responsibilities:Provide leadership and direction to the...
-
Fuel Logistics Specialist
hace 4 meses
San José, Costa Rica World Fuel Services A tiempo completoAt World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Logistics Chain Support Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoLogistics Chain Support SpecialistAre you looking for a challenging role in logistics?We are seeking a highly motivated Logistics Chain Support Specialist to join our team at Kuehne+Nagel. In this role, you will be responsible for providing timely and accurate support to our local teams and USA control towers to confirm priority packages information within...
-
Global Logistics Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoJob SummaryThe Air Logistics Specialist role at Kuehne+Nagel is a fantastic opportunity to develop your career in logistics. As a member of our team, you will be responsible for creating documentation according to customer specifications for picking up or moving cargo.Responsibilities• Develop processes into the company system• Attend training sessions...
-
Logistics Delivery Specialist
hace 1 semana
San José, San José, Costa Rica Fedex Express Lac A tiempo completoWe are seeking a highly skilled Logistics Delivery Specialist to join our team at FedEx Express Lac.As a Logistics Delivery Specialist, you will play a critical role in ensuring the efficient delivery of packages to our customers.Key Responsibilities:Deliver and pick up packages efficiently and courteously.Complete all necessary paperwork and check shipments...