Manager, Cloud Operations

hace 2 semanas


San José, Costa Rica Splunk A tiempo completo

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey

**Role**:
As the Manager of Cloud Release Management, you will lead the team responsible for the continuous delivery of releases supporting mission critical services used by the world’s largest enterprises to monitor their environments. You’ll leverage a combination of product management practices to define and program management practices to lead innovative initiatives focused on customer experience, scalability, continuous delivery and release team development.

**Who you are**:
You are a Multiplier, and constantly look for ways to make other teams successful. You understand that the success and productivity of the teams you interact with is critical to enabling continuous change.

You combine customer empathy and your passion for moving fast to deliver frequent, high quality releases that benefit our customers and partners and motivate our engineers.

**Responsibilities include**:

- You’ll use program management methodologies to plan, coordinate, and lead deployments of major product releases, patches, and changes in a SaaS environment.
- You’ll collaborate with engineering program managers to manage the fleetwide delivery of releases while ensuring any issues are triaged and resolved accordingly.
- Create release/implementation plans and coordinate with multiple engineering teams to ensure successful and stable deployments.
- Develop weekly reporting on required metrics.
- Collaborate with engineers to understand the impact of changes.
- Develop relationships and coordinate with multiple teams and stakeholders in multiple locations.
- Continually work towards process improvement in the Cloud release process.

**Qualifications**:

- 5+ years managing a team of Release Managers in a Cloud Environment.
- 5+ years experience using tools such as; JIRA, Confluence, Slack, SFDC.
- Experience working cross-functionally with operations, product and support teams.

**What We Offer You: Wow, I want that.**:

- A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
- A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.

**This isn’t a job - it’s a life changer - are you ready?**:



  • San José, San José, Costa Rica Splunk Inc A tiempo completo

    Join Our Team: Cloud Operations Director PositionWe're excited to announce the opening of a Cloud Operations Director position within our Rapid Response Team. As a key member of our team, you'll oversee the daily activities of our RRT, ensuring seamless incident management and resolution.Key ResponsibilitiesLead the RRT in handling customer incidents and...


  • San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    About the JobWe are seeking a highly skilled IT Cloud Solutions Manager to lead our cloud engineering efforts. As part of our team, you will be responsible for managing cloud architecture, optimizing cloud operations, and implementing best practices for cost management, security, and automation across development and operations pipelines.Key Requirements8+...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Manager, Technology Operations **- Santa Ana, Costa Rica**Are you looking forward to building strategic direction and ongoing operation and oversight of key technology governance processes that lead to efficient and compliant operations within the IT Infrastructure and Operations organization?Join Western Union as Manager, Technology Operations.**Motivated...

  • Course Operations Manager

    hace 2 semanas


    San José, Costa Rica 360training A tiempo completo

    **360training**: 360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program. **Course Operations Manager**: 360training is seeking a Course Operations Manager...

  • Cloud Services Manager

    hace 16 horas


    San José, San José, Costa Rica Softwareone A tiempo completo

    **Job Overview**SoftwareONE is a global leader in software and cloud portfolio management, modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.We are seeking a highly motivated Cloud Services Manager to lead our technical delivery center. As a key member of our team, you will be responsible for overseeing...

  • Operations Manager

    hace 4 días


    San José, San José, Costa Rica Tek Experts A tiempo completo

    **Overview**:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...


  • San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica Sociedad De Responsabilidad Limitada A tiempo completo

    About Amazon Web ServicesAmazon Web Services (AWS) is a comprehensive and broadly adopted cloud platform, offering over 100 fully featured services to millions of active customers worldwide.We are seeking an Operations Analyst in Costa Rica with deep operational background to assist our Sales Operations teams in supporting our AWS Field Sales teams.This role...


  • San José, Costa Rica Hotel De Anza A tiempo completo

    Summary The responsibilies include assisting in the overseeing of the entire Rooms Division with the help of the Rooms Executive. Duties may also include training, staff development and scheduling. **Duties and responsibilities** Hotel assistant manager takes on the comprehensive management and monitoring duties of all the departments of the hotel. The...

  • Operations Manager

    hace 3 semanas


    San Pedro, Costa Rica Tek Experts A tiempo completo

    **Overview**: We’re in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    At the Bosch Group, we are committed to delivering innovative service solutions that transform businesses and improve lives.**Job Overview:**We are seeking an experienced Strategic Marketing Operations Manager to join our team in this exciting role. As a key member of our marketing operations function, you will play a critical role in driving business growth...

  • Ai Operations Manager

    hace 2 semanas


    San José, Costa Rica Microsoft A tiempo completo

    The AI Operations Team is the foundation of the Microsoft teams responsible for driving machine learning and AI technology across various domains and scenarios. As an AI Operations Manager, you will have the opportunity to work on cutting-edge projects that leverage Microsoft's cloud and AI platforms, such as Azure, Cognitive Services, and Power Platform....

  • Operations Manager

    hace 4 semanas


    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...


  • San José, San José, Costa Rica Hashicorp A tiempo completo

    About HashiCorpWe're a generation-defining infrastructure software company, driven by our core principles and a team of talented professionals working together to help organizations seamlessly transition to and operate in the cloud.Our team is focused on moving all of HashiCorp's commercial products to the cloud by creating and delivering them as a Software...


  • San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Operations Manager

    hace 3 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our teamCloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...


  • San José, Costa Rica Cloudera A tiempo completo

    Job Description: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our team! Cloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...

  • Cloud Platform Manager

    hace 2 días


    San José, San José, Costa Rica Wind River A tiempo completo

    About Wind RiverWind River is a pioneering technology company driving the digital transformation of its customers through innovative Mission Critical AI Systems. We have high standards for safety, security, performance, and reliability.Our success depends on our ability to innovate with speed and deliver at the solutions level. Our impact spans critical...


  • San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Operations Manager

    hace 3 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...