Manager, Cloud Operations

hace 3 semanas


San José, Costa Rica Splunk A tiempo completo

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey

**Role**:
As the Manager of Cloud Release Management, you will lead the team responsible for the continuous delivery of releases supporting mission critical services used by the world’s largest enterprises to monitor their environments. You’ll leverage a combination of product management practices to define and program management practices to lead innovative initiatives focused on customer experience, scalability, continuous delivery and release team development.

**Who you are**:
You are a Multiplier, and constantly look for ways to make other teams successful. You understand that the success and productivity of the teams you interact with is critical to enabling continuous change.

You combine customer empathy and your passion for moving fast to deliver frequent, high quality releases that benefit our customers and partners and motivate our engineers.

**Responsibilities include**:

- You’ll use program management methodologies to plan, coordinate, and lead deployments of major product releases, patches, and changes in a SaaS environment.
- You’ll collaborate with engineering program managers to manage the fleetwide delivery of releases while ensuring any issues are triaged and resolved accordingly.
- Create release/implementation plans and coordinate with multiple engineering teams to ensure successful and stable deployments.
- Develop weekly reporting on required metrics.
- Collaborate with engineers to understand the impact of changes.
- Develop relationships and coordinate with multiple teams and stakeholders in multiple locations.
- Continually work towards process improvement in the Cloud release process.

**Qualifications**:

- 5+ years managing a team of Release Managers in a Cloud Environment.
- 5+ years experience using tools such as; JIRA, Confluence, Slack, SFDC.
- Experience working cross-functionally with operations, product and support teams.

**What We Offer You: Wow, I want that.**:

- A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
- A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.

**This isn’t a job - it’s a life changer - are you ready?**:



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