Fao Client Success Manager

hace 4 semanas


Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Sales and Marketing team at Auxis is rapidly growing as the company’s annual revenue continues to increase by over 40% year over year given the high demand in the market for our nearshore outsourcing services as well as our digital transformation capabilities.

As part of this growth, Auxis is opening multiple positions in the sales organization to focus on the management and expansion of existing accounts as well as the acquisition of new accounts.

The Client Success Manager for Finance Transformation and BPO will be focused on supporting the growth of specific existing accounts, as well as supporting senior sales executives in the pursuit of new client wins.

**Responsibilities**:

- Become an expert on Auxis’ Finance Transformation and BPO Services and market trends in order to effectively position Auxis capabilities and thought leadership with new and existing clients
- Support the Head of our Finance Outsourcing Practice on the management and growth of some of his existing accounts, including activities such as:

- Participating in recurring client review meetings to discuss SLAs and identify potential areas of opportunity to improve service in the current scope of work and increase client satisfaction
- Developing a deep understanding of our client’s business, priorities and challenges in order to nurture and cultivate existing and new relationships within the company to position Auxis as a trusted advisor and long-term strategic partner for the organization across the multiple functions and departments where we can add value
- Supporting the contract renewal process including COLA negotiations and scope adjustments
- Maintaining our CRM contact data base for existing accounts
- Support the Finance Transformation and BPO Sales Executives in the sales process with existing prospects and leads, including responsibilities such as:

- Doing client research and preparing presentations for first-time meetings
- Taking meeting minutes, maintaining Hubspot CRM and scheduling follow up meetings with clients throughout the process
- Building pricing models and proposals
- Developing contracts/SOWs
- Helping coordinate and organize client site visits to Costa Rica and Colombia operations during the sales process when applicable
- Sharing relevant content and thought leadership with prospects during the process
- Supporting the nurturing of existing prospects when they “go dark”
- Support the marketing and the SDR team in the generation of new leads, including responsibilities such as:

- Proposing and supporting the creation of content (e.g. blogs, webinars, case studies, whitepapers, etc.)
- Working with SDRs on qualifying and nurturing website conversions, including consultations, content downloads and webinar registrations. One of the key objectives of this role will be to increase the ratio of website conversions that we are getting to become real leads.
- Working with SDRs and marketing on identifying the right company targets for the FAO practice and building and executing campaigns to generate interest in Auxis’ services and schedule first-time meetings with new potential prospects
- Supporting the promotion of Auxis’ webinars and participation in specific conferences, as well as the lead generation activities around conferences including pre, during and post-event activities.
- Staying active on LinkedIn by sharing Auxis’ thought leadership and perspective in a weekly basis
- Expanding your network both on LinkedIn and through in-person networking and events
- Support the sales executives in their own prospecting efforts as needed. For 2023 some of the campaigns you may be supporting include the penetration to the Private Equity sector.

***

Skills and Experience:
Strong FAO knowledge

Good Account Management Experience

Bilingual Spanish - English


  • Client Success Manager

    hace 1 semana


    Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Customer Success Manager

    hace 3 semanas


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...

  • Customer Success Manager

    hace 3 semanas


    Heredia, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Technical Success Manager

    hace 3 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Success Manager

    hace 3 semanas


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Technical Success Manager

    hace 3 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...

  • Tam Manager

    hace 4 semanas


    Heredia, Costa Rica VMware A tiempo completo

    **_ **_**_LANGUAGE_**_: _**_Must be fluent in _**_Spanish_**_, _**_Portuguese_**_, and _**_English_**_ _ **TAM Manager - Hands-on Manager (50 manager/50 TAM)** **The Elevator Pitch: Why will you enjoy this new opportunity?** You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager. Therefore, this position will...

  • Engagement Manager

    hace 2 semanas


    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...


  • Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...

  • Client Success

    hace 2 meses


    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Renewal Sales Manager

    hace 2 semanas


    Heredia, Costa Rica TTEC Digital A tiempo completo

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is looking for a Renewal Sales Manager to join our Client Success Management team. This is a remote, Costa Rica...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...