Call Center Representative

hace 4 semanas

Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing many of the Top Banks and learn how to motivate customers to resolve outstanding debts. Other responsibilities include educating customers on available options, discussing sensitive financial situations and systematically processing customer requests. We value our employees and are proud to offer a Competitive Salary, Bonus Opportunities, Life Insurance, Private Medical Insurance and many other benefits.


Training schedule is 7am-4pm Monday through Friday. The paid training is for two weeks. After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.


Responsibilities

As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Learning how to generate direct customer contact and motivating customers to resolve outstanding debts will be primary objectives as you develop in this exciting new role. Other responsibilities include:

Educating customers on available options
Discussing sensitive financial situations
Systematically processing customer requests
Maintaining client and company policies and procedures
Qualifications


Your professionalism and outstanding customer service skills will be keys to success in our fast-paced environment. The right candidate should also have computer skills, strong communication skills in order to negotiate effectively (Excellent / Fluent English level - 90% or above - speaking , writing and comprehension skills), attention to detail, type 40 WPM, High School Diploma and a clean delinquency record. Candidates with INA training / graduation are a plus.


Benefits.

- Working in a professional Call Center environment.
- Regular and ongoing activities [Such as: Healthy Monday, Popcorn day, pastry Friday, Birthday off, holiday celebration, $150 for use of Dental and ophthalmology, discounts with universities, gyms and beach hotels]
- Base salary, bonus opportunity.
- Over Time [Paid/Raffle]


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