Client Services Call Center Rep Ii

hace 5 meses


Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Customer Service

Schedule: Full Time

Shift: Day Shift

**Company Description**:

- Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that
- **FORTUNE **has named
- ** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the
- **100 “World’s Most Innovative Companies” by Forbes Magazine**. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

You will be a high-performing resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, utilizing your deep competencies in a variety of product and operational areas.

The key traits, responsibilities and functions of the role include:

- Research, diagnose and resolve technical problems and product questions.
- Document and communicate solutions to internal and external clients quickly and accurately.
- Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads.
- Ability to work in a fast-paced, deadline-driven environment.
- Ability to work effectively within a diverse team and to communicate with others is crucial.
- Ability to handle multiple tasks and priorities at the same time.
- Proactively seek appropriate information and training to stay up to date on products and the industry.
- Identify and sell new products whenever upselling and cross-selling opportunities arise.
- Gather client feedback on products and services and communicate to Product management.

**Qualifications**:
We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills. Creativity, initiative, and resourcefulness are a must, in addition to the following:

- High School Diploma
- Minimum of 2 years of call center customer support experience
- Strong PC, Microsoft Office, and internet knowledge
- Advanced problem solving, analytical, and customer service skills
- Advanced English language skills, both verbal and written
- Strong organizational skills and attention to detail
- Team and teamwork focus
- Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines

**Additional Information**:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-ML2

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected



  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...


  • Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...


  • Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    **Training** schedule is 7am-4pm Monday through Friday. The paid training is for two weeks. After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week. **Responsibilities** As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Learning how to generate...


  • Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    _Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_ We are looking to hire **Business Development Representatives** to join our team. You will have be responsible for creating and maintaining professional and profitable relationships with dealer customers within an assigned territory. This is an exciting...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: - Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...

  • Call Center Agents

    hace 2 meses


    El Cafetal. Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Multinational Company is looking for Call Center Agents for High season Contract: 03 months Hybrid position: Tuesday, Wednesday, and Thursday in the office, Monday and Friday in the home Schedule: 10:00 am - 7:00 pm Job Description • Proactively recognize customer needs and make recommendations • Listen and respond to...

  • Call Center Agent

    hace 5 meses


    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is currently looking for **Call Center Agents** (Work from Office) in Belen, Heredia, Costa Rica. **Bill Gosling Outsourcing is committed to the career development of our people. We are still growing with new and exciting opportunities. We are hiring Call Center Agents for new and growing accounts - Be a part of our team!!** As a...


  • Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!** Bill Gosling Outsourcing is currently looking for **Entry-Level Call Center Agents** to work based on our beautiful office in Costa...


  • Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    _Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_ We are looking to hire **Loan Verification Specialists** to join our team. This is an exciting opportunity to further enhance your call center and customer skills and work with a Global company with lots of career growth opportunities! Bill Gosling Outsourcing...


  • Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!** Bill Gosling Outsourcing is currently looking for **Experienced Call Center Agents** to work based on our beautiful office in Costa...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...