Client Success Manager

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
**We are searching for a Client Success Manager to join our Preferred Client Success Team.**

**Primary responsibilities include**:

- Develops a high performing team, with clear progression and succession plan including periodical review of process documentation, promoting a cross-training plan that allows work-life balance and business continuity.
- Accomplishes HR objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; employees; communicates objectives and follows up; evaluates performance and recommends actions related to all his/her direct reports.
- Assists in the development of learning action plans for subordinate staff to ensure employee needs for product knowledge and job skills are met.
- May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, and disciplinary actions.)
- Delivers consistent and improving trends on KPIs.
- Proactively takes opportunities to improve knowledge and skills and is constantly working on ways to cascade this knowledge to their team members.
- Ownership and accountability of managing all requests by the Preferred Sales team by forging strong client relationships and limiting revenue loss/account risk.
- Maintain a master tracker of assignments across all Preferred Sales to ensure proactive awareness and engagement of escalations to all other BU’s and Internal team partners.
- Interacts and communicates effectively with counterparts on site and remotely.
- Activities should include scheduling client meetings (as needed), regular communications with sales, assessing and communicating gaps/risks and plans to mitigate, and helping to evolve the client success team.
- Proactively manages the state of the client’s issues and requests.
- Receive updates from support teams, sales teams, and delivery, and communicate as needed to executive teams.
- Completes special projects as needed.

**As a successful team member, **you** **should possess the following skills and aptitude:

- Continuously advocates for process improvements (Empower), automation initiatives, enhanced controls and process standardization and considers benefit for teams within Preferred Client Success team for broader impact.
- Ensures client expectations regarding quality control, deadlines and customer service are met.
- Be comfortable creating strong relationships with client executives and client teams that use Experian solutions.
- Demonstrate a knowledge of Experian products and client requirements to act as a valued, consultative partner with sales and the client in resolution of their request.
- Proactively lead and drive client discussions with internal teams (Client Care, Credentialing, Sales Operations, and Product Management) as appropriate to ensure that client expectations are met and exceeded.
- Positively represent the company in a professional manner always.

**Qualifications**:

- High degree of familiarity with Experian cross BU product offerings (DA, CIS and BIS) and working knowledge of onboarding, credentialing, implementation to include internal routing know-how.
- Minimum 3-5 years’ experience in similar roles
- Ability to work in fast-paced, deadline-oriented, growing group with high expectations.
- Ability to provide direction, guidance and work collectively with team members.
- Must be fluent in English.
- Self
- starter with ability to think strategically and respond tactically.
- Passion for driving results and ensuring client satisfaction.
- Good organizational, outstanding collaboration and time management skills.
- Able to perform job functions with minimum supervision.
- Experience managing teams and developing resources.
- Excellent sales skills.
- Exceptionally good - clear communication of instructions and information down the line
- Strong work standards, impeccable integrity and ethics
- Willingness to travel (roughly 10%)
- Location - remotely and willing to work on site ocassionally with the rest of the team.

Additional Information
**Experian Careers - Creating a better tomorrow together**

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan

  • Fao Client Success Manager

    hace 4 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sales and Marketing team at Auxis is rapidly growing as the company’s annual revenue continues to increase by over 40% year over year given the high demand in the market for our nearshore outsourcing services as well as our digital transformation capabilities. As part of this growth, Auxis is opening multiple positions in the sales...

  • Customer Success Manager

    hace 4 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...

  • Customer Success Manager

    hace 7 días

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...

  • Customer Success Manager

    hace 3 semanas

    Heredia, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Technical Success Manager

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Success Manager

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Success Manager

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Manager, Customer Success, Strategic Account

    hace 2 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...

  • Manager, Customer Success, Strategic Account

    hace 1 día

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...

  • Sr Mgr, Customer Success Mgmt

    hace 3 semanas

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Team Lead, Customer Success

    hace 5 días

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...

  • Manager, Customer Success, Strategic Account Services

    hace 3 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...

  • Manager, Customer Success, Strategic Account Services

    hace 4 semanas

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...

  • Engagement Manager

    hace 2 semanas

    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Tam Manager

    hace 4 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **_ **_**_LANGUAGE_**_: _**_Must be fluent in _**_Spanish_**_, _**_Portuguese_**_, and _**_English_**_ _ **TAM Manager - Hands-on Manager (50 manager/50 TAM)** **The Elevator Pitch: Why will you enjoy this new opportunity?** You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager. Therefore, this position will...

  • Tam Manager

    hace 1 día

    Heredia, Costa Rica VMware A tiempo completo

    **_ **_**_LANGUAGE_**_: _**_Must be fluent in _**_Spanish_**_, _**_Portuguese_**_, and _**_English_**_ _ **TAM Manager - Hands-on Manager (50 manager/50 TAM)** **The Elevator Pitch: Why will you enjoy this new opportunity?** You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager. Therefore, this position will...

  • Client Success

    hace 2 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Call Center Representative

    hace 2 meses

    Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...

  • Call Center Representative

    hace 4 semanas

    Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...

  • Renewal Sales Manager

    hace 2 semanas

    Heredia, Costa Rica TTEC Digital A tiempo completo

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is looking for a Renewal Sales Manager to join our Client Success Management team. This is a remote, Costa Rica...