Sse Operations Support
hace 6 meses
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
Some of What You'll Do
Primary Duties and Responsibilities:
Technical & Operating Processes
- Identify, analyze and resolve the assigned tickets
- Innovative problem solving & lateral thinking
- Root cause the problems and find appropriate solutions
- Interaction with customer independently
- Ability to understand the customer requirement
- Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
- Participation in the ticket review and ensure the appropriate solution is provided
- Provide Technical support
- Ability to prioritize the Tasks based on the business needs
- Documentation on the newly discovered solutions
- End to End System knowledge and act as SME
- Participate in the new initiatives for providing technical solutions
- Analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and/or processes to satisfy requests.
- Participate in design and review of changes to database design to ensure changes meet required functional and performance requirements
- Perform Oracle Database/SQL Server Administration during all phases of development, system test and production cycles.
- Design logical and physical databases or reviews description of changes to database design to understand how changes to be made affect physical database
- Create and manage DTS packages, SSIS packages, triggers, and stored procedures, views and SQL transactions.
- Plan and assist with SQL server builds and configuration.
- Install and use Oracle Enterprise Manager, Oracle Net Manager and the Oracle Net Configuration assistant to configure networking
- Organize, install, and assess enterprise relational database management system (RDBMS) software across multiple database environments.
- Troubleshoot Oracle RDBMS running on Unix platforms/ RAC cluster platforms while complying with ISO9000 guidelines and specific DBA Homeroom best practices.
- Create, track and report metrics for capacity planning. Analyze current capacity and provide recommendations. Participate with database capacity planning, benchmarks.
- Routine tasks include database design, creation, maintenance, backup/recover, and performance tuning in independent clusters and Oracle RAC cluster environments
- Ensure availability and performance of the databases with support systems.
- Proactively monitor database systems to ensure security with minimum downtime of the database.
- Change Management: Plan, deploy and validate software releases and modifications to the SQL environments
- Manage the distribution and retention of data on various storage devices.
- Participate in on-call support on a 24x7/365 basis.
Reports
- Status report on the activities performed as per the management requirement
- Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
- Ability to suggest advanced reporting to depict the performance of the project
- Ability to prepare presentation to the Executive Management
- Adhere to DBA Group practices and standards.
Leadership
- Work estimation based on the past project data and metrics
- Stakeholder management & relationship building
- Thorough understanding on the life cycle of the ticket
- Work assignment and monitoring the progress
- Process Improvement suggestions & improve quality of deliverables
- Participation in Technical & Management Reviews
- Effective resource utilization, optimization
- Participation in Customer communication reviews
- Provide Couching and Periodic feedback to the reports
- Ability to prepare the project plan, monitor and deliver on time.
- Thorough understanding of Risk Management Plan
- Build SME through cross-functional training
- Interaction with multiple locations
- Identify trainings, Knowledge Transfer and track the training for completeness
- Action plan and execution for the feedback received from customer
- Performance appraisal for the team. Identify the strengths and weakness
Tools/ Techniques
- Ability to identify new tools and techniques to improve the productivity and quality
- Thorough understanding about Requirement Management tools, Ticket tracking tools, Change Management tools etc.
Operations
- Monitoring and managing systems/service performance to meet 99.95% uptime.
- Conduct RCA?s and be part of peer reviews for RCA?s
- Capacity planning of system on quarterly basis
- Create and Maintain D
-
Operations Support Specialist
hace 2 meses
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleWe are seeking a skilled Operations Support Technician to join our TD ATA Central Automation Operations team. As an Operations Support Technician, you will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting.Main Responsibilities:Providing necessary...
-
Strategic Operations Leader for SJO Support
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Overview: We are seeking a highly skilled Strategic Operations Leader to lead a team of 15-20 specialists in SJO Support Operations at Amazon Support Services Costa Rica Srl.About the Role: The ideal candidate will have a strong background in operations management and leadership, with a proven track record of driving business results through sustainable...
-
Operations Support Professional
hace 1 mes
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewWe are seeking an Operations Support Specialist to join our team. This is an entry-level position responsible for providing operations support services, including record maintenance, account management, and imaging.The successful candidate will serve as a liaison between operations staff, relationship managers, project managers, custodians, and...
-
Customer Support Specialist
hace 2 meses
San José, San José, Costa Rica Igp Operations Ltd A tiempo completoAbout Us:We at iGaming Platform strive to create a positive and supportive work environment where our team members can grow and thrive. Our high-energy atmosphere is built on a foundation of collaboration, empathy, and a commitment to excellence. We encourage our team to take ownership of their work and to seek out challenges as opportunities for growth and...
-
Operations Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleAt Citi, we are seeking an Operations Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our day-to-day operations.The ideal candidate will have a strong background in operations support and be able to effectively manage multiple tasks and priorities in...
-
Operations Support
hace 6 meses
San José, Costa Rica Encora A tiempo completo**Important Information** Experience: +2 years Job Mode: Full-time Work Mode: Hybrid **Job Summary** As a**_ Operations Support (8625)_**, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers' business results by...
-
Customer Operations Support
hace 7 meses
San José, Costa Rica Exodus A tiempo completo**This is a 6-month contract role** **About us**: Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground...
-
Support Operations Specialist
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of customer service experience - Speak, write, and read fluently in English - High School diploma This is a non-remote, full-time, seasonal (11months), hourly position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for...
-
Customer Support and Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support and Operations Specialist to join our team at Convera. As a Customer Support and Operations Specialist, you will be responsible for facilitating a positive experience for clients through efficient and timely handling of pre- and post-transaction queries.
-
Customer Operations Support Specialist
hace 2 meses
San José, San José, Costa Rica Exodus A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...
-
Sales Operations Support Specialist
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoSplunk Job OpportunitySplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. We're seeking a skilled Sales Operations Support Specialist to become an integral part of our high-energy, fast-paced team.About the...
-
Customer Support Agent
hace 6 meses
San José, Costa Rica iGP Operations LTD A tiempo completo**About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...
-
Technical Operations Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewWe are seeking a skilled Technical Operations Support Specialist to join our team at Citi. This is an exciting opportunity for individuals who enjoy working in operations support and want to contribute to the success of a global financial institution.
-
Operations Leader for Amazon Support Services
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout this roleThis is a challenging opportunity for an experienced Operations Leader to join our SJO Support Operations team in Costa Rica. As a key member of our team, you will be responsible for leading a team of L4 managers, L3 and L4 investigators, and will play a critical role in ensuring the smooth operation of our supply chain.Key...
-
Operations Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Citi A tiempo completoAt Citi, we are seeking a skilled Operations Support Specialist to join our team. This role will provide daily operations support services including record maintenance, account management, and liaison between operations staff, relationship managers, and clients.Key Responsibilities:Perform business analysis and documentation of client reports and...
-
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewCiti is a leading global financial services company seeking a highly skilled Human Resources Operations Support Specialist to join our team. As an intermediate level position, this role requires providing operations support services, including second-level support for all Learning cases, handling inquiries and escalation, working directly with...
-
Support Operations Expert
hace 1 mes
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the RoleWe are seeking a highly skilled Support Operations Expert to join our team at Auxis. This is a unique opportunity to take on a challenging role that combines training and quality assurance.
-
HR Operations Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti is seeking a highly organized and detail-oriented HR Operations Support Specialist to join our team. The successful candidate will provide day-to-day operations support in alignment with Citi’s operations support infrastructure and processes.Responsibilities:Support case inquiry management team with case, live agent support and phone.Serve as the...
-
Customer Support and Operations Specialist
hace 4 días
San José, San José, Costa Rica Emora Health A tiempo completoEmora Health - Customer Support and Operations SpecialistWe are a provider of virtual behavioral therapy for millions of youth in need of care.About Us:Our platform matches families with therapists to provide care for children, teens, and young adults with various conditions including ADHD, Anxiety, Depression, Trauma, and other personal challenges.We are a...
-
Operations Support Specialist
hace 1 mes
San José, San José, Costa Rica Wns Global Services A tiempo completoAbout Wns Global ServicesWe are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is passionate about providing innovative solutions that drive business growth.Job DescriptionThe Operations Support Specialist plays a vital role in our Service Desk, responsible for delivering best-in-class customer service. This...