Product Manager, Professional Services

hace 6 meses


Heredia, Costa Rica Databricks A tiempo completo

CSQ125R108

Databricks is looking for a driven PS Products and Services Manager as part of our high-impact, high-performing Go-to-Market (GTM) function within the Professional Services team. This person will be responsible for owning, developing and curating a catalog of offerings including services and programs within the Professional Services & Training (PS&T) function to increase attach rates of services, scale our selling, delivery and operations motion through impactful and structured offerings. This person plays a critical role in shaping our PS strategy in our GTM function by driving a world-class services catalog in close collaboration with the Sales GTM team, PS Engagement Managers, our technical delivery team, Commercialization, IT, legal, Finance and others to streamline the entire PS&T selling and delivery processes.

**The impact you will have**:

- Working with the Professional Services GTM Leadership by defining, tracking, and developing Services Catalog and Offerings to drive ProServ and education attach rates.
- Work with PS leaders and Ops, Pricing, Sales, Finance, Legal and Sales Ops team to facilitate alignment on key aspects of Service Offerings such as pricing, tiering, billing type (one time purchase, subscription, prepaid, in arrears etc.), cost and margin, legal language among others to culminate in SKU creation.
- Drive Services Offerings content development around datasheet, positioning deck, Statement of Work (SOW), checklist, WBS (work breakdown structure), resourcing model and delivery playbook. For collaterals such as delivery playbooks which are technical in nature, form a working group with SMEs as needed to facilitate content development.
- Schedule and conduct ongoing field training on Service Catalog and Offerings leveraging various mediums; presentations, QBRs, Flight School, self-paced recorded learning modules etc.
- Collect / consolidate field feedback by performing periodic user surveys and make relevant ongoing updates to the Services Catalog based on user data.
- Perform broad assessment of the current offering structure, packaging and pricing to determine what works, what needs improvement. Using the findings as input, create a project plan for ongoing services catalog improvement and implement / execute the plan against timelines set for each milestone.
- Conduct periodic pricing and margin analysis, impact of carves and discounts in optimizing discounting strategy, right resourcing modeling & blending.
- Rationalize the current Services Offerings Catalog balancing what needs to be added vs. retired; supporting new sales GTM initiatives and programs.
- Prioritize right vertical / industry focused offerings to be added to the Catalog aligning to Sales motion and organization. Work with close collaboration with the Industry GTM team.
- Provide input in analysis and recommended program changes in annual GTM planning process (FY and long-range modeling, investment ROI analysis, HC planning, quota and capacity setting, territory planning and carve) as needed
- Provide visibility and performance tracking to the business on overall effectiveness of Service Catalog and Offerings (Offerings attach rates against oppty, projects delivered, its impact on driving higher attach rate of Services, margin profiles etc)
- Collect and curate field engagement deliverables and collaterals based on Service Catalog and Offerings. Work with IT to provide recommendation and input in using the right knowledge management system.
- Develop and maintain Service Offerings Success Stories and customer references & highlights.
- Drive operational efficiency by automating and improving Offerings related processes and tooling support.

**What we look for**:

- 3+ years of developing strategy and operationalizing in services solutions / offerings / programs / services engineering.
- Experience being part of a team driving services strategy & operations (technology consulting, strategy consulting, business operations, Enterprise/Mid-Market SaaS experience a plus)
- Effective, clear, and concise communication skills, verbal and written. Propensity to synthesize complex concepts and data and present clear information to executives, cross-functional teams, and internal customers
- Data expert: Querying and scoping (SQL, Databricks, BigQuery), analysis (Excel), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories)
- Process savant: Ability to envision E2E process change to solve business needs, drive alignment, document requirements, drive execution in partnership with IT, enable business stakeholders at scale and report on progress
- Proficient in BI and sales tools (eg: Salesforce, Tableau, Redash)
- Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
- Detail-oriented with a knack for organization and process improvement. Comforta



  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Smarsh A tiempo completo

    **Role Overview** Smarsh is seeking a Professional Services Implementation Technician to join our fast-growing Solutions Delivery team. The Professional Services Implementation Technician will coordinate customer escalations and promote exceptional customer experience (CX). Implement, maintain, and develop process runbooks and associated documentation that...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Part of Workforce solutions, the Support Services business is a major pilar of Lifecyle Services, focus on driving significant margin for PC business. The main responsibility of this worldwide team is to drive, animate the life cycle of the HP Personal System Services portfolio and enable new area of business growth., across the globe. This position is a...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...


  • Heredia, Costa Rica BCD Travel Services B.V. A tiempo completo

    BCD Travel Services B.V. Full-time, Costa Rica (Hybrid) As the Multi-National Program Manager, you will be responsible for managing all aspects of assigned client portfolio account(s), including but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing,...


  • Heredia, Costa Rica GRUPO STT A tiempo completo

    Ensure the quality of product data management throughout the product lifecycle. Collaborate with other functions to address issues and communicate with other PDM leaders. Drive team KPIs by developing and improving analytics. **Requisitos**: Bachelor's degree. Experience in Data Science, Information Systems, Life Sciences, or related fields. Product Data...


  • Heredia, Costa Rica Boston Scientific A tiempo completo

    Additional Locations: Costa Rica-Heredia  Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administration At Amazon, we strive to be Earth's most...


  • Heredia, Costa Rica Moody's A tiempo completo

    The Sales Enablement Team Member - Manager will play a crucial role in supporting our sales team to ensure they have the necessary tools, resources, and skills to achieve their sales targets. This role involves a mixture of responsibilities that bridge the gap between sales, marketing, and product teams, and requires a unique blend of skills. **Key...

  • Product Owner

    hace 7 meses


    Heredia, Costa Rica FusionHit A tiempo completo

    We are looking for **Product Owner** to join our team! We value experience but more importantly, we prefer people with a good attitude and willingness to learn new technologies. Our core values start with “People First”. When you walk through FusionHit’s doors, you feel our culture. You feel the warmth. People look you in the eye, and they smile. They...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    This is an Individual Contributor role. As a Sr. Strategic Account Manager, you’ll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses. On a day-to-day basis, this looks like building and executing strategic joint business plans; exploring innovative ways to identify and execute new...


  • Heredia, Costa Rica West Monroe Experienced A tiempo completo

    **Are you ready to make an impact?** Verys, a West Monroe company, is seeking a **Senior** **Product Manager **to join the Product Experience and Engineering Lab (PXEL) in Costa Rica. We eat, sleep, and breathe products. We invent, build, and scale product-led businesses within industries that have tremendous impact on peoples' lives. We are shippers,...


  • Heredia, Costa Rica West Monroe Experienced A tiempo completo

    **Are you ready to make an impact?** West Monroe is seeking a **Senior** **Product Manager **to join the Product Experience and Engineering Lab (PXEL) in Costa Rica. We eat, sleep, and breathe products. We invent, build, and scale product-led businesses within industries that have tremendous impact on peoples' lives. We are shippers, makers, and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services to creating outcome-based solutions for all our customer categories. Our organization (Customer Support / CSSD-WDS) delivers these services. Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and...

  • Engagement Manager

    hace 6 meses


    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Sr. Account Manager

    hace 6 meses


    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **Job ID**: **JDPTS0046**: Posted on: 2021-10-27 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our reach...


  • Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients...

  • Sox Controls Lead

    hace 7 meses


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. **We are looking for visionaries,...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Product Portfolio Specialist Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70...