Client Services Manager

hace 3 días

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
Provide leadership and guidance to client services teams to ensure client satisfaction via the timely distribution of high quality products with effective pricing strategies and contract management.
Major Job Functions
- Coordinate day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff.
Includes assigning work, monitoring and reviewing progress and accuracy of work, training, directing efforts and providing technical guidance on complex issues.
May act as individual contributor for some areas of responsibility.
- Provides input on personnel actions (e.g.
staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
- Monitor team operations to ensure client products and services are delivered with high quality and in a timely fashion.
- Provide process guidance, analytical support, and interpret company policies and procedures to team members.
- Understand Federal Credit Reporting Act requirements and how it impacts policies and procedures, workflow, and systems.
- Develop staff utilizing team processing efficiencies.
- Lead team in meeting department goals and in integrating new department processes and procedures.
- Oversees operations to fulfill customer requests for services, including mail sorting and tracking, scanning, credit report requests, account database maintenance, batch report processing, and report distribution.
- Conducts and reports operational metric analysis and measurement reporting to evaluate the effectiveness of operations.
Recommends process improvements to enhance productivity and efficiency.
- Assesses and maintains organized systems supporting the customer service functions.
**Scope**
- Receives predetermined work assignments with specific instructions.
- Interacts with subordinates for the purpose of giving work direction to achieve assignments using established guidelines, procedures and policies.
Under the direction and guidance of senior management, may participate in performance management as well as hiring and termination decisions.
- Work is reviewed by management to measure meeting of objectives.
- Administers company policies that directly affect subordinate employees.
- Monitors daily operations of a unit or sub-unit.
- May recommend changes to unit or sub-unit policies.
**Qualifications**:

- AA /AS degree or equivalent experience.
Bachelor's degree preferred.
- 2-4 years of
- supervisory experience in a call center environment and/or
- 2-4 years of functional experience including supervision of administrative support staff.
- Strong customer service skills.
- Strong oral and written communication skills.
- Strong problem solving skills.
- Strong organizational skills.
- Working knowledge of JCL and/or PC related programming languages.
- In depth knowledge of Experian products and services.
- Proven ability to lead a team.
- Good leadership skills.
- Good project management and organizational skills.
Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is The Power of YOU and it ensures that we live what we believe.
LI-ML2

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equ

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