Security Services Account Manager

hace 3 días

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
The Security Services Manager (SSM) serves as a point of contact between the client and IBM Managed Security Services (MSS) for operational governance of MSS security services activities and deliverables. The SSM will work with the client to provide governance, oversight, and leadership for MSS operational security activities including, but not limited to, understanding change requests, tuning, SLA/Service Quality metrics, and processes as required. The SSM should also be made aware of any major client projects that may impact or be security related and should be informed of critical situations so that the SSM may act as a point of clarity in the midst of an emergency situation.

**Your Role and Responsibilities**
- Provide governance, oversight, and leadership for MSS operational security activities including, but not limited to, understanding changes requests, tuning,SLA/Service Quality metrics, and processes as required.
- Communicate issues, requests and status directly with MSS senior management.
- Participate in MSS operational cadence calls with stakeholders.
- Provide visibility and leadership to MSS and client in critical situations and sensitive projec.
- Coordinate, review, and deliver root cause analyses for MSS service delivery defects.
- Establish and maintain communications with the client point of contact with activities such as daily/weekly status calls, status reports, etc.
- Document all communications and agreements with the client that are related to MSS operational and security activities for historical tracking purposes.
- Coordinate escalations and engage the appropriate delivery teams to satisfy client needs.
- Coordinate operational portal training.
- Lead periodic status meetings with the appropriate internal and client stakeholders.
- Produce and conduct periodic MSS operational review teleconferences or on-site meetings, per contractual agreements, with client key stakeholders to review the contents of a monthly governance report and that illustrate the value IBM brings to the client.
- Prepare and deliver weekly and monthly reports, and quarterly executive level reviews that illustrate the value IBM brings to the client as agreed per client governance schedule.

**Required Technical and Professional Expertise**
- Security competencies.
- Fluent english.
- Travel Required (20%)

**Preferred Technical and Professional Expertise**
Network or Security Knowledge

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration f

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