Technical Account Manager

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

**Job Description**:
Acting as a single point of contact for technical consulting and assisting our Account & Project Managers, Product and Tech Support, and Engineers with new and on-going technical communications for existing clients including security updates and software support. The Technical Account Manager will:

- Anticipate positive and negative impacts throughout the organization regarding proposed solutions
- Proactively test new configurations against existing client workflows to ensure no unforeseen client impacts
- Arbitrate discussions between the customer and Experian, and in all appropriate ways represent the
- client’s technical needs to Experian, and Experian’s offerings to the client
- Primary post deployment technical contact for non-incident SaaS services during business hours
- Responsible for aggregating all non-incident xlient requests for changes to production and driving
- execution in alignment with contracts and client’s priorities.
- Responsible for partnering with clients, other Technical Account Managers and Account Development to
- Prioritize and submit requests to change production configurations, promo codes, and content changes
- Help ensure that the proper monitoring alarms are in place at the platform and client specific solution level and help drive resolution to issues as required.
- Participates in recurrent operational calls and status updates to ensure alignment across internal and external stakeholders
- Develop strategies to facilitate the continuous improvement of the customer’s service
- Communicate a holistic change management schedule that includes patching, infrastructure, and solution upgrades
- Participate in a comprehensive quarterly business review (QBR) on the following areas:

- Service availability, performance and trending
- Recommendations for improvement and best practices
- Track follow up items and timelines (defects, incidents, production change requests)
- Provide feedback to Experian Product Development teams to help identify potential new features or products
- Interface with other Experian resources including any delivery resources working on in-flight
- implementations and Sales/Account Managers
- Help analyze customers’ needs and suggest potential new services for client consideration
- Be the Technology Voice of all Experian Product, Platform and Technology

**Qualifications**:

- BS, BA in Computer Science, Computer Information Systems, MIS or relevant technology degree
- (Master’s level a plus) or 5+ years of relevant experience in technical customer support, operations, or
- similar role.
- Experience with Software as a Service
- Proficiency in data modeling, data relationships, SQL queries, and optimization
- Ability to query ad hoc data in Mysql, Redshift, Dynamo DB, or other data structures
- Knowledge of APIs, REST or SOAP web services, JSON, and XML
- Familiar with AWS compute and storage services
- Real-time system monitoring and reporting via technology tools such as Splunk, AppDynamics, DataDog, and/or Business Intelligence systems such as Business Objects and Tableau
- Ability to navigate and troubleshoot in ticketing systems, bug submission, and other support systems
- Ability to identify and submit product enhancement requests
- Strong analytical and problem-solving capabilities; able to break complex technical hurdles into
- measurable actions
- Excellent communication and presentation skills
- Comfortable speaking to internal or external technical and non-technical audiences
- Must have the ability and desire to work in a high-pressure, fast-paced environment and be able to handle
- several projects and tasks simultaneously
- Able to manage multiple critical investigations simultaneously, with little direction
- Experience with SSO, OAuth, data encryption and mobile SDKs a plus

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bondin

  • Technical Account Manager

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their...

  • (Media) Account Manager, L2

    hace 3 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Technical Success Manager

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Technical Success Manager

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Success Manager

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • (Media) Account Manager

    hace 4 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Junior Account Manager

    hace 3 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    This position is responsible for driving account revenue, new sales and retention within Individual Investor portfolio. Junior Account Managers will collaborate with internal and external partners, to actively pursue new business within their defined book, and will be accountable for the commercial close of all deals and retention of current revenue with a...

  • (Media) Account Manager

    hace 4 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • (Media) Account Manager

    hace 6 horas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Technical Account Manager

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their...

  • Technical Account Manager

    hace 2 semanas

    Heredia, Costa Rica SOLUCIONES CREATIVAS A tiempo completo

    BASIC QUALIFICATIONS: - High School Diploma. - +1 year in Customer Service. - Upper Intermediate/Advanced English level. +B2 (Oral and written skills) - Proficient in Microsoft Office suite of tools. (Excel, PowerPoint, Word) - Experience in troubleshooting in a technical environment. KNOWLEDGE AND SKILLS: - Knowledge in server, network and storage...

  • Senior (Media) Account Manager - Programmatic

    hace 4 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • (Media) Account Manager

    hace 2 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Manager Account Management

    hace 6 horas

    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **_Role & Responsabilities _** - Responsible for the growth and development of some of the most important clients of the company - Building, developing and guiding high-performing teams - Understanding client needs, products and identifying new business opportunities. - Develop, implement, and iterate on business strategies to deliver growth and positive...

  • Contract Commercial Manager

    hace 2 semanas

    Heredia, Costa Rica Kyndryl A tiempo completo

    574172BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Account Manager Edu Cacb, Cacb

    hace 2 semanas

    Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    Minimum 7 - 10 years of technology related, cloud sales or business development experience. - BA/BS degree required. - Direct field experience in working with Education Organizations - Understanding of the Central America and Caribbean education markets - Moderate travel. - Extensive education sector customer network. - Positive track record prior managing a...

  • Technical Program Manager

    hace 2 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Tam Manager

    hace 3 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **_ **_**_LANGUAGE_**_: _**_Must be fluent in _**_Spanish_**_, _**_Portuguese_**_, and _**_English_**_ _ **TAM Manager - Hands-on Manager (50 manager/50 TAM)** **The Elevator Pitch: Why will you enjoy this new opportunity?** You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager. Therefore, this position will...

  • Service Delivery Manager

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: A Service Delivery Manager (SDM) is a trusted technical advisor to Auxis’ customers providing valuable guidance for operations and optimization of their Finance and Accounting environment through quality Service Delivery. The SDM provides the necessary client liaison support, and daily service delivery, to ensure world class outsourcing...

  • Technical Support Manager

    hace 2 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...