Technical Account Manager

hace 2 semanas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

At Hewlett Packard Enterprise (HPE), you will be an integral part of a diverse team with curious minds focused on changing the way we live, work and play. We are a dynamic, fast-pace culture that thrives on partnering with and supporting our customers in making bold moves to revolutionize the world and make a difference for humanity. At HPE you will,
- Be part of an industry leading and innovative organization
- Join a friendly, collaborative atmosphere that fosters teamwork and connections around the world
- Have opportunity for career advancement through professional development, mentoring and networking
- Contribute to a great company culture that thrives on creativity, passion and success of our customers and team members

**_
In this role:_**

Technical Service Advisor develop and maintain a strong relationship with customers and HPE assigned account teams to contribute to the overall service experience. Key focus will be delivering proactive services and providing technical guidance to customers.
- Develop and maintain knowledge of HPE technologies and HPE Pointnext Services offerings to provide advice and share best practices.
- Analytical ability to identify potential problems and recommend solutions to prevent occurrence.
- Establish understanding of customer’s business and IT environment
- Communicate clearly and concisely to demonstrate value add of proactive deliverables
- Deliver to HPE contractual agreements, HPE Service Delivery Guides and/or customer statement of work.
- Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.

**_
Education and experience required:_**
- Relevant secondary education or equivalent work experience
- 1+ years in customer service

**_
Optional, highly recommended skills_**:

- Experience in troubleshooting in a technical environment
- Knowledge in server, network and storage technology
- Ability to analyze trends and make customer solution-oriented recommendations
- Experience in understanding process of hardware replacement, firmware upgrades and installing patches

**_
Knowledge and skills:_**
- Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography
- Written and verbal communication, and persuasion skills; mastery in English
- Presentation skills
- Customer service
- Self-starting with desire to learn quickly and develop skills
- Detail oriented
- Organize, plan, prioritize and accomplish tasks in timely manner
- Active listening and influencing
- Collaborative and team player
- Data analytics and trend analysis
- Critical thinking and problem solving
- Ability to work independently and make decisions with mínimal supervision
- Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)
- Issue and resolution management

**_
Optional, highly recommended skills_**:

- Experience in troubleshooting in a technical environment
- Knowledge in server, network and storage technology
- Ability to analyze trends and make customer solution-oriented recommendations
- Experience in understanding process of hardware replacement, firmware upgrades and installing patches

Join us and make your mark

We offer:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

1121945

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office

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