Technical Account Manager

hace 3 semanas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

At Hewlett Packard Enterprise (HPE), you will be an integral part of a diverse team with curious minds focused on changing the way we live, work and play. We are a dynamic, fast-pace culture that thrives on partnering with and supporting our customers in making bold moves to revolutionize the world and make a difference for humanity. At HPE you will,
- Be part of an industry leading and innovative organization
- Join a friendly, collaborative atmosphere that fosters teamwork and connections around the world
- Have opportunity for career advancement through professional development, mentoring and networking
- Contribute to a great company culture that thrives on creativity, passion and success of our customers and team members

**_
In this role:_**

Technical Service Advisor develop and maintain a strong relationship with customers and HPE assigned account teams to contribute to the overall service experience. Key focus will be delivering proactive services and providing technical guidance to customers.
- Develop and maintain knowledge of HPE technologies and HPE Pointnext Services offerings to provide advice and share best practices.
- Analytical ability to identify potential problems and recommend solutions to prevent occurrence.
- Establish understanding of customer’s business and IT environment
- Communicate clearly and concisely to demonstrate value add of proactive deliverables
- Deliver to HPE contractual agreements, HPE Service Delivery Guides and/or customer statement of work.
- Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.

**_
Education and experience required:_**
- Relevant secondary education or equivalent work experience
- 1+ years in customer service

**_
Optional, highly recommended skills_**:

- Experience in troubleshooting in a technical environment
- Knowledge in server, network and storage technology
- Ability to analyze trends and make customer solution-oriented recommendations
- Experience in understanding process of hardware replacement, firmware upgrades and installing patches

**_
Knowledge and skills:_**
- Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography
- Written and verbal communication, and persuasion skills; mastery in English
- Presentation skills
- Customer service
- Self-starting with desire to learn quickly and develop skills
- Detail oriented
- Organize, plan, prioritize and accomplish tasks in timely manner
- Active listening and influencing
- Collaborative and team player
- Data analytics and trend analysis
- Critical thinking and problem solving
- Ability to work independently and make decisions with mínimal supervision
- Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)
- Issue and resolution management

**_
Optional, highly recommended skills_**:

- Experience in troubleshooting in a technical environment
- Knowledge in server, network and storage technology
- Ability to analyze trends and make customer solution-oriented recommendations
- Experience in understanding process of hardware replacement, firmware upgrades and installing patches

Join us and make your mark

We offer:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

1121945

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office

  • Technical Account Manager

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Account Manager

    hace 17 horas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers outstanding service and a valuable solution. The position will lead a defined book of business aligned by customer segment within a geography and will be accountable...

  • (Media) Account Manager, L2

    hace 3 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Technical Success Manager

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Technical Success Manager

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Success Manager

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • (Media) Account Manager

    hace 4 días

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Junior Technical Project Manager

    hace 3 días

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: At this role you will be a Junior Technical Project Manager who will be responsible for developing a project management plan associated to various technical migration requirements for various client solutions utilized. The plan will follow a standard project management framework ensuring project timelines are met, issues are appropriately...

  • Junior Account Manager

    hace 4 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    This position is responsible for driving account revenue, new sales and retention within Individual Investor portfolio. Junior Account Managers will collaborate with internal and external partners, to actively pursue new business within their defined book, and will be accountable for the commercial close of all deals and retention of current revenue with a...

  • (Media) Account Manager

    hace 5 días

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • (Media) Account Manager

    hace 17 horas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description** Being part of PGD is an opportunity for professional growth, upskilling, and team building to rock the media globe**. Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most...

  • Technical Account Manager

    hace 3 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their...

  • (Media) Account Manager

    hace 3 días

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Technical Account Manager

    hace 3 semanas

    Heredia, Costa Rica SOLUCIONES CREATIVAS A tiempo completo

    BASIC QUALIFICATIONS: - High School Diploma. - +1 year in Customer Service. - Upper Intermediate/Advanced English level. +B2 (Oral and written skills) - Proficient in Microsoft Office suite of tools. (Excel, PowerPoint, Word) - Experience in troubleshooting in a technical environment. KNOWLEDGE AND SKILLS: - Knowledge in server, network and storage...

  • Senior (Media) Account Manager - Programmatic

    hace 4 días

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Senior Technical Project Manager

    hace 17 horas

    Heredia, Costa Rica TTEC A tiempo completo

    Senior Technical Project Manager - Cisco UCCE Solutions - Remote TTEC Digital is seeking a Senior Technical Project Manager to join our Cisco IX Systems Integrations team. This is a telecommuting opportunity for someone located in Costa Rica Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to...

  • Apprentice Account Manager Internship

    hace 2 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Apprentice Account Manager Internship Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and...

  • Multi-national Account Manager

    hace 3 días

    Heredia, Costa Rica BCD Travel Services B.V. A tiempo completo

    BCD Travel Services B.V. Full-time, Costa Rica (Hybrid) As the Multi-National Program Manager, you will be responsible for managing all aspects of assigned client portfolio account(s), including but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing,...

  • Sr. Strategic Account Manager, Strategic Account

    hace 3 días

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying...

  • (Media) Account Manager

    hace 2 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...