Technical Account Manager

hace 4 semanas


Heredia, Costa Rica SOLUCIONES CREATIVAS A tiempo completo

BASIC QUALIFICATIONS:

- High School Diploma.
- +1 year in Customer Service.
- Upper Intermediate/Advanced English level. +B2 (Oral and written skills)
- Proficient in Microsoft Office suite of tools. (Excel, PowerPoint, Word)
- Experience in troubleshooting in a technical environment.

KNOWLEDGE AND SKILLS:

- Knowledge in server, network and storage technology.
- Organize, plan, prioritize and accomplish tasks in timely manner.
- Ability to services independently and make decisions with mínimal supervision.
- Data analytics and trend analysis.
- Critical thinking and problem solving.

RESPONSABILITIES:

- Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography.
- Leverage active listening and knowledge of client's solutions to identify areas of additional services and incremental revenue growth.

DETAILS:

- Monday to Friday. (7:00a.m.4:00p.m.)
- 3 days WFH and 2 days on site. (AFZ)

**Salary**: ₡600,000.00 per month

COVID-19 considerations:
Hybrid Position.

Ability to commute/relocate:

- Heredia, Provincia de Heredia: Reliably commute or planning to relocate before starting work (preferred)



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