Knowledge Services Consultant

hace 21 horas

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Promote an awareness and adoption of knowledge sharing within IBM Consulting across IOTs.
- Support key initiatives within Global Knowledge Services team to help enhance our collaborative and cognitive tools and processes.
- Engages with project account teams/nominated PoCs to bridge the content gaps as identified by Knowledge Manager, Knowledge Lead and business leaders based on business priorities and existing content in Lighthouse.
- Execute weekly reporting process and escalations to the Knowledge Lead is also responsible to ensure that content is promoted and packaged using the available tools and processes.
- Utilize content nominations provided by Knowledge Lead to contact content owners to gather best of breed intellectual capital Updates Spaces page and Channels with acquired curated, quality, and nominated content, which must be agreed by the practice.
- Engage with business content owners to ensure Spaces and Channels content is current, curated, high quality and reflects the latest business requirements in line KS GTP Strategy and the practice priority offerings.
- Expedite and support the planned and scheduled Spaces, Channel and practice “activities” each month in line with the Spaces and business requirements via Practice Activity Plan.
- Support the implementation of knowledge sharing health check recommendations.
- Support the process to gather taxonomy updates on a quarterly basis. Communicates changes to Knowledge Manager.

**Required Technical and Professional Expertise**
- Excellent oral and written communication skills (preferably in business and content writing) along stakeholder management.
- Excellent interpersonal, analytical and consulting skills.
- Self-starter and able to work independently from a remote location.
- Problem solving skills - logical and analytical approach.
- Proactive and self-motivated.
- Ability to work under pressure, understand project deliverables and link them to the overall project objective.

**Preferred Technical and Professional Expertise**
- Graduate/post-graduate with experience in Human Resources, Business Administration, Communications is desirable.
- Exposure to Knowledge Sharing/Management is desirable.
- Exposure to social media is desirable.
- Good Knowledge of MS Office.

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us

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