Hpe Aruba Networking Technical Solutions Consultant

hace 2 semanas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

HPE Aruba Networking Technical Solutions Consultant

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Job Description**:
Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces.

**In a typical day as a HPE Aruba Networking Technical **Solutions Consultant** you would**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally. Add case resolution to KMS.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
- Develop partnership with and assist the Sales Pursuit team.

**_ If you have;_**
- Vocational: apprenticeship/certification completion.
- 1-3 years’ experience in relevant Networking technologies and customer environments.
- Relevant industry qualification like Aruba ACSA or former HP/HPE certifications ATP, CCNA, or any basic neutral Networking certifications if applicable.
- Excellent verbal and written communication skills in language to be supported. Advanced english level.
- Intermediate Portuguese.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of networking, computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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