Supervisor-at Your Service
hace 2 días
**Job Number** 22148368
**Job Category** Rooms & Guest Services Operations
**Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
-
Ie Supervisor-international
hace 2 semanas
San José, Costa Rica UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Food Service Supervisor
hace 3 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Overview**We are seeking a skilled Food Service Supervisor to join our team at the Costa Rica Marriott Hotel Hacienda Belen in Heredia, Costa Rica.**Salary:** The estimated annual salary for this role is between $35,000 and $55,000, depending on experience.**Job Description**The Food Service Supervisor will be responsible for ensuring that staff are...
-
Customer Service Supervisor
hace 3 días
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Customer Service Supervisor is responsible for overseeing the day-to-day activities of their team and...
-
Food and Beverage Supervisor
hace 1 semana
San José, San José, Costa Rica Marriott Worldwide A tiempo completoJob Summary:We are seeking a highly skilled Food and Beverage Supervisor to join our team at AC Hotels. As a key member of our service staff, you will be responsible for ensuring that guests receive exceptional service and experience the highest level of quality in every interaction.About Marriott Worldwide:At Marriott, we believe in providing an...
-
Customer Service Supervisor
hace 3 días
San José, San José, Costa Rica Cmacgm A tiempo completoCMA CGM is a global leader in shipping and logistics, serving over 420 ports worldwide. As a Customer Service Supervisor, you will play a key role in defining processes, procedures, and e-services to drive account management success.Our team is committed to delivering exceptional customer experiences, and we're looking for a skilled professional to support...
-
Package Dispatch Supervisor
hace 3 semanas
San José, Costa Rica UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Senior Customer Support Supervisor
hace 7 meses
San José, Costa Rica Uber A tiempo completo**ABOUT THE ROLE** Our successes are attributed to our people who are relentless to help others in any way we can. The right time is always “now” when joining Uber and the Greenlight area; Uber earners are our most important customers, and we're creating a great customer service experience for them. Uber Greenlights help new earners get on the road for...
-
Guest Service and Accommodation Supervisor
hace 5 días
San José, San José, Costa Rica Marriott International, Inc A tiempo completoJob OverviewMarriott International is seeking a skilled Guest Service and Accommodation Supervisor to join our team at the Residence Inn San Jose Escazu. This role offers an exciting opportunity to work in a dynamic environment, providing exceptional guest experiences while ensuring seamless day-to-day operations.SalaryWe offer a competitive salary of...
-
Customer Service Supervisor
hace 4 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoExplore an exciting opportunity to join Marriott International, Inc. as a Customer Service Supervisor in our dynamic team at the Costa Rica Marriott Hotel Hacienda Belen.About the JobWe are seeking an experienced and dedicated individual to oversee the front office operations, ensuring seamless guest experiences and exceptional customer service standards.The...
-
Digital Operations Supervisor
hace 2 semanas
San José, Costa Rica LightForce Ortho A tiempo completo**Position** Digital Operations Supervisor **Location** Costa Rica, Remote **About LightForce** **Description** As a Digital Operations Supervisor at LightForce Orthodontics, you will be an active member of a fast-growing startup at the forefront of digital manufacturing. The position is responsible for supervising the operation of digital products and...
-
Customer Service Trilingual Supervisor
hace 3 meses
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAs a Trilingual Customer Service Trilingual Supervisor at Equifax, you will provide exceptional support to customer calls from the USA. Utilize various methods to validate customer information and resolve complex problems. Lead a Team ranging from 10- 20 agents with the responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality,...
-
Hospitality Supervisor
hace 2 meses
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoHotel Supervisor OpportunityMarriott International, Inc is seeking a skilled Hospitality Supervisor to join our team at Costa Rica Marriott Hotel Hacienda Belen. As a key member of our Rooms and Guest Services Operations department, you will play a vital role in ensuring exceptional guest experiences and delivering outstanding service.Key...
-
Hbs Supervisor
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExcellent English communication skills (written & oral) - At least 6 months experience in a previous Team Manager/Supervisor role OR 1 year experience within HBS Central Operations - Previous Heavy-Bulky and Services (HBS) experience - Proven experience developing talent - Project management experience - Ability to explain technical details in simple terms -...
-
Guest Service Expert supervisor
hace 7 meses
San José, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23122581 **Job Category** Food and Beverage & Culinary **Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask...
-
Customer Service Operations Lead
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupAt Straumann Group, we empower our employees to make an impact and drive change. Our commitment to innovation is rooted in evidence-based solutions that cater to the evolving needs of the dental industry.We are a leader in esthetic dentistry, tooth replacement, and restoration solutions. Our product portfolio includes dental implants,...
-
Technical Support Team Supervisor
hace 2 meses
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoWe are seeking a skilled Technical Support Team Supervisor to join the Bosch Service Solutions team.The ideal candidate will have 4 years of experience as a Team Lead in a Shared Service Center, with strong leadership skills and a continuous improvement mindset.Key Responsibilities:Process Implementation and Quality Assurance: The successful candidate will...
-
Food and Beverage Supervisor
hace 3 meses
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob SummaryAs a Food and Beverage Supervisor at Marriott International, you will be responsible for ensuring that our guests receive exceptional service and that our staff is working together as a team to achieve this goal. This role involves inspecting the grooming and attire of staff, completing opening and closing duties, and monitoring dining rooms for...
-
Financial Operations Supervisor
hace 2 meses
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAt Equifax, our goal is to empower you to achieve your true potential. We're looking for a skilled Financial Operations Supervisor to join our team. If you're passionate about delivering exceptional results and collaborating with talented individuals, we want to hear from you.As a Financial Operations Supervisor, you'll oversee daily activities in billing,...
-
Senior Hospitality Supervisor
hace 2 meses
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Summary**As a Senior Hospitality Supervisor with Marriott International, you will be responsible for ensuring seamless service delivery in a fast-paced hotel environment. Your leadership skills and attention to detail will be essential in managing a team of staff to deliver exceptional guest experiences.**Key Responsibilities:**Lead a team of staff to...
-
Supervisor, IT Service Operations
hace 7 meses
San José, Costa Rica TD SYNNEX A tiempo completoJob Purpose: - Deliver optimum performance, availability, capacity, reliability and security for all production systems, platforms and networks within the assigned preview. - Work with engineering and architecture teams to ensure platforms have the correct capacity and performance, both now and in the future. - Ensure all other operational processes are...