Customer Service Specialist

hace 2 semanas


San José, Costa Rica Tech Firefly A tiempo completo

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- 1+ year of experience in contact centers or customer service roles
- Prior Claims, Warranty, or Insurance experience is beneficial.
- C1 English written and spoken is a must
- Proven interpersonal skills with emphasis on empathy and assurance.
- Ability to assess situations and respond appropriately, strong problem solving skills.
- Professional attitude, enthusiasm, and reliability.
- Ability to multi task between multiple phone lines client programs assess customer s issue, answer agents questions, research, enter notes, and maneuver multiple systems.
- Effective written and verbal communication skills.
- Needs to be available to work a flexible schedule, including nights, weekends, and holidays.
- Ability to learn quickly and adapt to change



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Customer Service Operations SpecialistExperian is seeking a skilled Customer Service Operations Specialist to partner with the leadership team to create a customer service experience for new products in the financial services industry. The ideal candidate will have 3+ years of experience in high-performance customer service, operations, and service delivery,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Drive Customer Satisfaction as a Customer Service Operations SpecialistAt Emerson, we're seeking an experienced professional to fill the role of Customer Service Operations Specialist. This exciting opportunity will challenge you to drive customer satisfaction by delivering exceptional order fulfillment and account management services.About the...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    The Customer Service Specialist is an integral member of the customer experience team working directly with customers to provide an exceptional customer experience. **Responsibilities**: - Supported transactions may be added or deleted at sole discretion of Client as mutually agreed. - Assists cardholders regarding questions on their accounts - Answers...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a global leader in Business Process Management (BPM) solutions. Our company provides end-to-end BPM services to 400+ clients worldwide, covering industries such as Banking and Financial Services, Healthcare, Insurance, Retail, and more.About the RoleWe are seeking a highly skilled Customer Service Quality Specialist to...


  • San José, Costa Rica DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82446 Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar -...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks a Customer Service Team Lead Specialist to support professional business and customer service operations. The ideal candidate provides high levels of customer satisfaction and productivity, ensuring excellent results in team performance.Job DescriptionThe Customer Service Lead provides professional business and customer service support to...


  • San Francisco, Heredia, Costa Rica People Working Corp A tiempo completo

    We are People Working Corp, a company specialized in consulting and outsourcing services. We are looking for a Customer Service Support Specialist to provide professional business support and service to our clients.This role supports clients and stakeholders using various channels of interaction, including voice, email, cases, and chat. As a hybrid role...


  • San José, San José, Costa Rica Oracle A tiempo completo

    About the Role:Oracle is seeking a skilled Customer Service Support Specialist to join our team. This fast-paced role requires exceptional communication skills, technical knowledge, and attention to detail.Main Responsibilities:Provide post-sales support and solutions to Oracle customers via phone, email, and electronic meansFacilitate customer relationships...


  • San José, San José, Costa Rica Webhelp A tiempo completo

    Job Title: Customer Service Specialist - Pavas, Costa Rica">Overview:Webhelp is seeking a skilled Customer Service Specialist to join our team in Pavas, Costa Rica. In this role, you will be responsible for providing exceptional customer service and support to clients.Salary: $35,000 - $45,000 per yearJob Description:The successful candidate will have strong...


  • San José, Costa Rica DSV A tiempo completo

    Puesto: Customer Services Specialist Marítimo-Terrestre Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar - Ingles intermedio - avanzado Características y Habilidades: - Habilidades en comunicación - Servicio al cliente - Trabajo en equipo - Trabajo bajo presión - Flexibilidad de horario ( atención de urgencias y...


  • San Rafael, Costa Rica Swarovski A tiempo completo

    The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values and Customer Experience...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianWe are thrilled to share that Experian has been named one of the 100 Best Companies to work for by FORTUNE and one of the 100 World's Most Innovative Companies by Forbes Magazine.Experian prioritizes our culture and looks to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our Advanced Materials Division in San Jose, Costa Rica. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring seamless execution of customer ordering processes.


  • San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...


  • San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Global Support Specialist. In this role, you will provide exceptional customer service to our global client base, including dental offices and labs.


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description for Customer Service Team Lead SpecialistWe are seeking an experienced and skilled Customer Service Team Lead to join our team at Huntsman. This is a key role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.Key Responsibilities:Coaching and motivating...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    At Marriott International, Inc., we are committed to delivering exceptional guest experiences. As a Customer Service Agent Specialist, you will be the face of our brand, responsible for providing warm and welcoming service to our guests.We estimate that this role will pay around $40,000 per year, based on industry standards and comparable roles in Costa...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    We are seeking a self-motivated and results-oriented Customer Service Representative to join our team as a Receivables Specialist. In this role, you will work on various collections and AR duties within our B2B programs, interacting with internal teams and external clients, customers, and merchants.**Job Summary:**Establish relationships with customers...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    We are seeking a highly skilled Customer Service Agent Specialist to join our team at Courtyard San Jose Escazu in Costa Rica. This is a full-time position that requires excellent communication and problem-solving skills.About the Job:The ideal candidate will have a high school diploma or equivalent and no related work experience is required. As a Guest...