Renewals Sales Support Specialist

hace 2 semanas

Heredia, Costa Rica Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

We are looking for someone to join our team to support our Channel Renewals business. You will work closely with the Renewals team and our distributors in order to drive process improvements and operational efficiencies. The responsibilities for this role will include renewals data preparation and reporting to be used with our distributors and channel partners. You will be responsible for handling day-to-day sales operations issues and channel escalations related to renewals quoting and ordering. You will play a key role in streamlining processes and enabling channel execution to support the growth of our renewals business.
- Establish case management and SLAs on existing proactive and reactive quote requests.
- Drive process improvement on channel quoting.
- Monthly ATR visibility for distributors and top channel partners.
- Drive operational efficiencies to optimize on time renewal rates.
- QBR data preparation and reporting for distributors and top channel partners.
- Monthly data preparation of key performance metrics for distribution renewals reviews.
- Month-end and quarter-end deal prioritization and tracking of forecasted opportunities with distributors/channel partners.
- Channel escalation point for day-to-day sales operations issues related to quoting and ordering.
- Develop and maintain renewals quoting FAQ and process guide for distributors.
- Provide pipeline/quote reports to support channel execution of renewal sales plays and campaigns.

**Qualifications**:

- Strong time management and organizational skills
- Works well in a fast-paced, deadline driven environment
- Metric driven, results-oriented channel experience
- Related experience in quoting / order operations / sales environment
- Proven ability to drive process improvements
- Excellent verbal and written communication skills

Additional Information
**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

All your information will be kept confidential according to EEO guidelines.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

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