Business Analyst Iii

hace 6 días

Heredia, Costa Rica SGF Global A tiempo completo

Job Title - SFDC Ops - Salesforce System Admin/Support Specialist
MUST: experience in salesforce giving support or they could be salesforce admins who have no experience.
Contract is for 3 months but is renewed every quarter.

The Elevator Pitch: Why will you enjoy this new opportunity?
You will learn a lot by working with top-industry and extremely knowledgeable peers and teams such as Engineering, Sales/Partner/Pricing and Deal Operations, Product Owners, Compliance among many others on resolving support challenges related to system configuration, training gaps, operational and technical issues involving Sales and Operations business teams. It will also be directly involved in automation, optimization & simplification initiatives that help accelerate efficiency as part of our focus to become a SaaS & Subscription-centered company.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
You are expected to understand and to adapt to a business ecosystem that surrounds the SFDC platform, Tableau CRM, CPQ system and Sales business processes. You’ll be also expected to interact constantly with business and technical teams to find the best and most efficient solutions for internal customers, creating the best user experience possible. In addition, you be expected to get familiarized with our policies, processes and procedures around the sales environment and surrounding areas such as Partner/Channel ecosystem and how our E2E Sales Motion is a key pillar in the company´s revenue structure.
You’ll build domain expertise in all our functional areas (marketing, quoting, pricing, renewals, partner, service and sales operations), to manage SFDC system design, configuration, system testing and deployment.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
You and your peers provide day-to-day support on SFDC/Tableau CRM/CPQ modules to internal users. In doing so, you will partner with support teams in business operations, product owners and engineering areas, including but not limited to solving medium-to-complex issues up to partnering with these teams to deliver robust solutions to defects and enhancements in the form of User Stories/Change Requests.

What is the leadership like for this role? What is the structure and culture of the team like?
You will be surrounded by an exciting and dynamic global team of SFDC system admins, product owners and implementation engineers which are all part of the Go-to-market, Customer and Analytics engineering organization (GCA Engineering) which sits within the CDTO (Chief Digital Transformation Office).
GCA takes care of a wide portfolio of capabilities, systems and platforms that touch many key areas of the company such as WW Sales, Partners, Quoting & Renewals, M&A´s, Professional Services, Customer & Technical Support, among many others, implementing valuable solutions to enable us to adapt rapidly to evolving market needs.

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