Learning & Development Sr Analyst

hace 14 horas

Heredia, Costa Rica Citi A tiempo completo

Operations & Technology (O&T) is the heartbeat of any organization. At Citi, our talented Operations & Technology people are the force behind delivering services for our clients, building our banking systems, paying our vendors and employees, and keeping our bank safe and resilient in the face of threats and risks, such as cyber-attacks and natural disasters.

Our mission in O&T Learning & Development is to equip and enable our O&T employees with the skills they need to deliver excellence and thrive in their careers.

We are looking for a creative and purpose-driven team member with a deep passion for Learning & Development to join our team of committed and passionate Learning Professionals. The L&D Senior Analyst will function as a critical contributor in the team and play a key role in executing and delivering the global learning strategy and book of work.

**Key Responsibilities (including but not limited to)**:

- Support the end-to-end execution of professional, leadership and career development programs. This includes:

- Ideating program content, establishing and monitoring project plans, driving program administration and measuring program outcomes.
- Support the development of presentations, communications, and marketing materials for a wide range of audiences and purposes. ( i.e., Presentations/talking points for Senior Leaders, Program Communications, and Information Sessions, etc.)
- Partner with regional and global teams within O&T HR Learning and cross functionally with Talent Acquisition to implement consistent program frameworks.
- Contribute to the identification and implementation of ongoing process improvement opportunities to proactively address pain points
- Serve as a facilitator/presenter for program sessions and training exercises
- Serve as an informal coach to program participants and managers to engage and promote an inclusive, collaborative, and innovative culture.
- Generate program reports that measure and analyze the program(s) effectiveness and ROI tracking.
- Participate on special projects as needed across O&T HR Learning Team.

**Qualifications**:

- 5 years of work experience (preferably human resources) and an eagerness to learn and grow
- Proactive, self-motivated, and results-oriented team player with a strong sense of accountability and consistent follow-through
- Ability to manage multiple projects in a fast-paced environment, while delivering high-quality and detail-oriented work products
- Strong writing skills and presentation skills
- Excellent communication skills with demonstrated ability to escalate issues and propose potential solutions
- Advanced Microsoft Office skills with an emphasis on MS PowerPoint and Excel
- Some experience in Program / Project Management and Change Management is valued

**Key Competencies**:

- Strong ability to collaborate across teams and work with colleagues from diverse cultures, backgrounds, and geographies
- Excellent organizational, planning, prioritization, and time management skills
- Excellent interpersonal and communication skills
- Strong facilitation/presentation skills
- Team-oriented person who values different perspectives and feedback
- Ability to adapt to rapidly evolving and changing priorities, with resilience and flexibility, and is proactive in escalating issues

**Education**
- Bachelor’s degree in Human Resources, or related field is preferred.

Fluent english (speaking, reading, writing).

Project Management skills.

Presentation skills.

Desirable HR background/ Learning & Development background.
- **Job Family Group**:
Human Resources
- **Job Family**:
Talent, Development, Learning & Diversity
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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