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LMS (Learning Management System) Business Analyst

hace 2 semanas

Heredia, Costa Rica Moody's Investors Service A tiempo completo

The LMS Business Analyst will provide project management support and operations support to the Moody’s Learning Organization.

This role handles the learning technology roadmap activities and keep all internal customers abreast of status updates. This person will collaborate with the LMS Manager, Learning customers, and IT teams across multiple levels in the organization. This role will support a fast-paced learning organization and will work effectively and efficiently while producing excellent quality work. If you have good listening skills and perseverance to work with all types of learners and partners, keep reading; this may be the role for you

**Responsibilities**:

- Lead multiple concurrent large-scale learning technology implementation projects in all phases of the development and implementation process, ensuring essential procedures are followed.
- Document and track all work between partner systems & development teams and ensure timelines & targets are met in all project phases - the ability to work across multiple functions is critical.
- Keep communication channels (status updates, slack channel) open to end-users, content admins, and larger learning teams.
- Work directly with internal teams and external partners to solve technical issues, build reports, implement enhancement releases.
- Provide technical/functional assistance to learners by answering inquiries and providing immediate resolution or careful redirection of blocking issue within SLA, when needed.
- Understand and articulate system requirements and constraints; maintain documentation, templates, and best processes while working through a case management system, JIRA.
- Previous experience (2+ years) in learning, general human resources preferred.
- Experience working with Cornerstone or Learning Management system.
- Ability to deliver excellent customer care using critical thinking, problem solving, and judgment skills.
- Service-oriented demeanor and willingness to learn with a positive attitude.

HR Service Delivery

Must be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by Moody’s.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.

For Colorado-based roles only: the anticipated base salary range for this position is $75,500 to $109,400, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for annual performance incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.