Deputy General Manager

hace 1 semana


San José, Costa Rica Cognizant Technology Solutions A tiempo completo

**Delivery Head**

**Qualification**:

- **Education**:
Post Graduate (preferably MBA), PMP certification or relevant domain certification
** Responsibility**:
**Stakeholder/Business Management**:

- Deliver on financial goals for the business.
- Prepare and report process performance metrics to stakeholders.
- Participate in management discussions (Governance discussion, Management forums with customer).
- Identify key cost drivers and ensure they are optimized.
- Proactively identify opportunities for additional business with customer.
- Identify opportunities for growth & deliver on growth commitments (number of people).
- Anticipate & plan for new business & get involved in hiring.
- Share value addition and best practices across teams.
- Adopt best practices from other processes/ verticals etc.
- Projects ehancement for Revenue growth.
- Revenue Forecasting.
- Contract Agreement.

**Customer Relationship Management**:

- Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
- Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer.
- Attend customer calls and meetings, proactively flag issues and prevent surprises.
- Manage and resolve escalations and issues raised by customers.
- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
- Analyze customer feedback at desired intervals and initiate ways to improve the score.

**Process Improvements and Adherence**:

- Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.
- Initiate and deliver on process improvement projects to improve process efficiencies.
- Driving Forums on Thought sharing for project improvement.
- Whitepaper Writing.
- Automation Oppurtunity.

**Project Control, Management and Review / Program delivery**:

- Drive team to achieve process SLAs / metrics - productivity and quality targets within the established timelines.
- Ensure proper documentation and knowledge transfer as per project plan and schedule.
- Work with support functions to enable infrastructure support to team and ensure zero downtime.
- Prepare for infrastructure and other growth related requirements.
- Ensure resource utilization and scheduling of end to end work.
- Plan for resources based on volume projection and current available head count and allocate responsibilities.
- Effective forward planning in terms of process delivery, people & client engagement.
- Tool Building Workflows etc.
- Drive.
- ? a culture of proactive risk identification within the process.

**People/Team**:

- Provide guidance and mentorship to team.
- Drive knowledge management and continuous up skilling of the team.
- Conduct performance appraisals for team members.
- Manage attrition through skip level meetings, planning interventions, engagement calendars.
- Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
- Participate in organizational initiatives such as recruitment drives, training programs etc.
- Deliver communication received from senior management to the team members though town halls, team meetings.
- Leadership assimilation.

**Must Have Skills**
- Customer Service

**Good To Have Skills**
- Speaking English

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:May 01 2024

**About Cognizant



  • San José, Costa Rica Blueforce Inc A tiempo completo

    **BlueForce, Inc. **is seeking for **Deputy Program Managers (DPM)** to provide services in support of upcoming task orders located in **San Jose, Costa Rica.** **General Duties and Responsibilities**: The Deputy Program Manager’s duties include, but are not limited to: - DPM will have overall responsibility for in-country operations. - DPM will...

  • Deputy Manager

    hace 3 semanas


    San José, Costa Rica WNS Global Services A tiempo completo

    Company Description **WNS (Holdings) Limited (NYSE**: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...


  • San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking for Deputy Program Managers (DPM) to provide services in support of upcoming task orders located in San Jose, Costa Rica.General Duties and Responsibilities:The Deputy Program Manager's duties include, but are not limited to:DPM will have overall responsibility for in-country operations. DPM will interface with the Program Manager...

  • Deputy Program Manager

    hace 2 semanas


    San José, San José, Costa Rica SGI Global, LLC A tiempo completo

    SGI Global is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI). The CARSI Initiative, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice...

  • Deputy Program Manager

    hace 4 semanas


    San José, Costa Rica SGI Global, LLC A tiempo completo

    SGI Global is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI). The CARSI Initiative, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice...

  • Deputy General Manager

    hace 2 semanas


    San José, San José, Costa Rica Cognizant Technology Solutions A tiempo completo

    Delivery HeadQualification:- Education:Post Graduate (preferably MBA), PMP certification or relevant domain certification Responsibility:Stakeholder/Business Management: Deliver on financial goals for the business. Prepare and report process performance metrics to stakeholders. Participate in management discussions (Governance discussion, Management forums...

  • General Manager Temporary

    hace 4 semanas


    San José, Costa Rica Hilton A tiempo completo

    A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. **What will I be doing?** As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an...


  • San José, Costa Rica Konnected Concepts A tiempo completo

    **General Manager Operations** **Konnected Concepts LLC (KC).** Konnected by definition means “brought together or into contact so that a real or notional link is established”. Concepts by definition means ”a plan or intention; a conception”. Konnected Concepts was founded with the goal of helping companies that have an idea for a product, service...

  • Hotel General Manager

    hace 6 días


    San José, Costa Rica D.C. Global Talent Inc. A tiempo completo

    The General Manager holds the accountability for overseeing the complete functioning of the resort and its various divisions, encompassing hotel operations, casino, food and beverage, sales, spa, engineering, human resources, and accounting. The General Manager is anticipated to adhere to company standards and steer the execution of the 5 Key Drivers and...

  • Wh - Corrections Advisor

    hace 2 semanas


    San José, Costa Rica Blueforce Inc A tiempo completo

    **BlueForce, Inc. **is seeking for **Corrections Advisors** to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as **San Jose, Costa Rica.** **General Duties and Responsibilities**: - Assist the Correction Program Manager with planning, coordinating, and implementing complex and...

  • Hotel General Manager

    hace 2 semanas


    San José, San José, Costa Rica D.C. Global Talent Inc. A tiempo completo

    The General Manager holds the accountability for overseeing the complete functioning of the resort and its various divisions, encompassing hotel operations, casino, food and beverage, sales, spa, engineering, human resources, and accounting. The General Manager is anticipated to adhere to company standards and steer the execution of the 5 Key Drivers and...

  • General Manager

    hace 4 semanas


    San José, Costa Rica BPO Técnica S.A. A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto - Managing the budget and monitoring the financial health. - Oversee daily business operations as well as specific departments for their respective division's foreign operation. - Developing and implementing growth strategies for Latin America. - Prepare plans and ensure compliance to all finance and HR procedures...

  • General Manager

    hace 2 semanas


    San José, San José, Costa Rica BPO Técnica S.A. A tiempo completo

    ACERCA DE LA VACANTEFunciones del Puesto Managing the budget and monitoring the financial health. Oversee daily business operations as well as specific departments for their respective division's foreign operation. Developing and implementing growth strategies for Latin America. Prepare plans and ensure compliance to all finance and HR procedures and...

  • Wh - Corrections Advisor

    hace 2 semanas


    San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking for Corrections Advisors to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as San Jose, Costa Rica.General Duties and Responsibilities: Assist the Correction Program Manager with planning, coordinating, and implementing complex and multifaceted strategies...

  • Deputy Manager

    hace 3 semanas


    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Deputy Manager

    hace 3 semanas


    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Deputy Manager

    hace 2 meses


    San José, Costa Rica WNS Global Services A tiempo completo

    Job DescriptionWork closely with business leader / internal stakeholders on the planning and implementation of customer projects, ensuring alignment with client objectives, budget, and timeline.Establish project objectives, scope, and deliverables in collaboration with clients and internal stakeholders.Develop detailed project plans, schedules, and budgets,...

  • Deputy Manager

    hace 1 semana


    San José, Costa Rica WNS Global Services A tiempo completo

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Lead Associate

    hace 4 semanas


    San José, Costa Rica WNS Global Services A tiempo completo

    Job DescriptionResponsible for a small team of customer service agents.Support Associate Manager/Deputy Manager in organizing daily operations.Monitor and enhance the performance of the team in the areas of productivity, process/business adherence, customer satisfaction, schedule adherence, quality, employee satisfaction & development.Communicate...


  • San Antonio, Belén, Costa Rica Stryker A tiempo completo

    Why finance at Stryker?:***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities...